{"id":2169920,"url":"https://alion.io/job/talent-management-solutions-it-support-engineer-2","title":"IT Support Engineer","company":{"id":3420,"name":"Talent Management Solutions","domain":"talentmanagementsolution.com","url":"https://alion.io/company/talentmanagementsolution","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":["PK"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-09T11:41:15Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T20:41:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Contour\nContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.\nAs a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.\nWhat started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!\nPosition Summary\nThe Remote IT Help Desk Support Engineer will deliver responsive technical support through the approved ticketing system, email, telephone, chat, and video. The successful candidate will work independently while collaborating with the broader IT team, protecting company information, maintaining accurate records, and resolving issues within established service expectations.\nPrimary Responsibilities\nReceive, prioritize, document, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests. \nSupport Windows 11 devices, peripherals, mobile devices, and standard business applications. \nTroubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Office applications. \nDiagnose common VPN, Wi-Fi, DNS, DHCP, printing, audio/video, and basic connectivity issues. \nProvision, modify, and de-provision accounts in Microsoft 365 and Microsoft Entra ID. \nManage mailboxes, distribution lists, Microsoft 365 groups, Teams access, licenses, MFA, and approved access settings. \nCoordinate onboarding, role changes, and offboarding with HR, managers, and business stakeholders. \nPrepare and support remote end-user devices and assist with Microsoft Intune or Endpoint Manager administration. \nMaintain IT asset, access, device, ticket, procedure, and audit records. \nCreate and update user guides, knowledge articles, SOPs, and employee lifecycle checklists. \nEscalate complex or high-impact issues with complete troubleshooting information. \nParticipate in assigned testing, rollout, improvement, and IT project activities. \nRequired Qualifications\n2+ years experience in an IT help desk, service desk, desktop support, or similar technical support role. \nHands-on experience with Microsoft 365 and Microsoft Entra ID user and access administration. \nStrong working knowledge of Outlook, Teams, OneDrive, SharePoint, and Windows 10/11 support. \nWorking knowledge of Active Directory in an on-premises or hybrid environment. \nBasic understanding of DNS, DHCP, VPN, Wi-Fi, TCP/IP, and common network troubleshooting. \nExperience using a ticketing or IT service management platform. \nClear written and verbal communication skills and the ability to explain technical concepts to non-technical users. \nAbility to work independently, organize multiple priorities, meet deadlines, and collaborate remotely. \nPreferred Qualifications\nExperience with Microsoft Intune or Endpoint Manager. \nBasic PowerShell knowledge for administration, reporting, or automation. \nExposure to automated onboarding and offboarding processes. \nExperience supporting endpoint security, antivirus, firewalls, telephony, or VoIP services. \nFamiliarity with server or virtualization environments. \nITIL Foundation, Microsoft certification, or progress toward a relevant certification. \nRemote Work Requirements\nReliable high-speed internet and a private workspace suitable for confidential support conversations. \nAvailability during assigned hours with dependable overlap with supported business hours. \nUse of company-approved devices, communication tools, security controls, and remote-support methods. \nCompliance with IT, privacy, security, and acceptable-use policies. \nClear communication of availability, ticket progress, handoffs, and escalations. \nParticipation in scheduled video meetings, training, and occasional after-hours or on-call support when assigned. \nLegal eligibility to work in the approved hiring location. \nSelection Criteria\nCustomer focus and service ownership \nProblem solving and technical learning \nAttention to detail and sound judgment \nCommunication and ability to simplify technical information \nPrioritization, accountability, and follow-through \nIndependent remote working and team collaboration \nCommitment to documentation and continuous improvement \nExciting Benefits we offer:\nMarket-leading Salary\nMedical Coverage - Self & Dependents\nParents Medical Coverage\nProvident Fund\nEmployee Performance-based bonuses\nHome Internet Subsidy\nConveyance Allowance\nProfit Sharing Plan [Tenured Employees Only]\nLife Benefit\nChild Care Facility\nCompany Provided Lunch/Dinner\nProfessional Development Budget\nRecreational area for in-house games\nSporadic On-shore training opportunities\nFriendly work environment\nLeave Encashment\nDisclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.\nIn our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.","description_format":"text","description_chars":6326,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T11:41:15Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":48,"reasons":["conf:2","agency","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/talent-management-solutions-it-support-engineer-2","json_url":"https://alion.io/job/talent-management-solutions-it-support-engineer-2.json","meta":{"generated_at":"2026-10-13T00:06:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3420},"rest":"https://alion.io/mcp/rest/get_company?id=3420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalent-management-solutions-it-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalent-management-solutions-it-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalent-management-solutions-it-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talent-management-solutions-it-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalent-management-solutions-it-support-engineer-2"}]}