{"id":2519577,"url":"https://alion.io/job/talent-management-solutions-sysops-engineer","title":"SysOps Engineer","company":{"id":3420,"name":"Talent Management Solutions","domain":"talentmanagementsolution.com","url":"https://alion.io/company/talentmanagementsolution","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan","Karachi, Pakistan","Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7404},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"Ansible","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"Auth0","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude Code","optional":false},{"name":"Configuration Management","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DNS","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Oracle","optional":false},{"name":"Outlook","optional":false},{"name":"PagerDuty","optional":false},{"name":"Pentaho","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Qualys Cloud Platform","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false},{"name":"Ubuntu","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Cloudflare","optional":true},{"name":"Hyper-V","optional":true},{"name":"Java","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Red Hat","optional":true},{"name":"Redis","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T21:52:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Contour\nContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.\nAs a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.\nWhat started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!\nThe SysOps Engineer is a hands-on, versatile engineer who keeps the infrastructure, identity, security tooling and integration services behind the ExtendAg and Tibersoft businesses running reliably and securely. This is a deliberately broad role: on any given day it covers OS and application patching, Windows and Linux server administration in Oracle Cloud Infrastructure (OCI), account and access management, integration and FTP/SFTP job support, vulnerability remediation, and DevOps automation with Terraform and Ansible. The SysOps Engineer works a ticket queue shared across both businesses, owns requests from intake to documented closure, and uses AI tools such as Claude Code and OpenAI Codex to automate repetitive work and move faster.\nKey Responsibilities\nOwn the monthly patch cycle for Windows Server and Linux (Ubuntu) hosts across production, QA and development: schedule, apply, verify and report patch status, and apply critical security patches within the defined SLA\nRemediate vulnerabilities and endpoint findings from Rapid7 and CrowdStrike, including third-party application CVEs (browsers, Visual Studio, Tomcat and similar), and confirm security agents are deployed on every new server\nBuild, configure and maintain Windows Server/IIS and Linux servers in OCI (compute, VCN/NSG networking, block and object storage, DNS), including resizing, disk capacity management and new environment builds for dev, QA and customer workloads\nManage OCI infrastructure as code with Terraform, and use Ansible for repeatable server builds, patching and configuration changes\nAdminister identity and access: Active Directory, Microsoft Entra ID, MFA resets, SSO (Okta, Auth0, SAML), group and distribution-list membership, file-share permissions, and access to GitLab, Azure DevOps and Atlassian\nRun onboarding and offboarding: provision and remove accounts, licenses, mailboxes, VPN and system access, and verify access removal as part of quarterly access reviews\nSupport integration and data jobs: FTP/SFTP/FTPS and AS2/EDI servers, scheduled import/export jobs, Pentaho jobs, notification recipient changes, queue purges and restarts, and certificate and cipher updates for customer connections\nSupport Oracle-connected applications: TNS/Oracle client and wallet configuration, read-only users and schema grants, stuck sessions, and deployment support with Database Engineering\nManage TLS/SSL certificate renewals and DNS entries, maintain email security (SPF, DKIM, DMARC), and troubleshoot SMTP delivery for application and integration email\nTroubleshoot VPN (Cisco AnyConnect, OpenVPN), RDP, remote access and connectivity issues affecting staff, developers and customer connections\nMonitor systems and respond to alerts (CPU, disk, IIS response time, service health) using the observability/APM platform, Elastic and PagerDuty; take part in incident response and write post-incident notes\nContribute to DevOps work: maintain build agents and CI/CD pipeline infrastructure in Azure DevOps and GitLab, automate deployments and scheduled tasks, and keep internal tooling and AI agent hosts running\nUse AI tools such as Claude Code and OpenAI Codex to write and review PowerShell, Bash, Terraform and Ansible code, analyze logs, diagnose issues and draft runbooks, following company guardrails for credentials, customer data and production access; help administer AI tool seats and access for both businesses\nProvide evidence and complete control tasks for GRC and audit programs (SOC 1 Type 2, security attestations, KnowBe4 training campaigns, backup and restore verification)\nProvide tier-2 end-user and collaboration support when needed (Microsoft 365, Teams, Outlook, SharePoint, endpoint management with NinjaOne)\nLog all work in the helpdesk ticketing system the same day with company, time spent and a plain-language description; acknowledge requests promptly and send a written completion notice when work is done\nKeep runbooks, server inventories and system documentation current so any team member can pick up the work\nRequired Skills & Experience\n5+ years of hands-on systems administration, SysOps or infrastructure engineering experience\nStrong Windows Server administration skills, including IIS, Active Directory, DNS, Group Policy and certificate management\nSolid Linux administration skills (Ubuntu or RHEL family): package management, services, users, SSH and troubleshooting\nProven ownership of a patch management process across a mixed Windows and Linux server fleet\nHands-on experience with Terraform for provisioning cloud infrastructure\nHands-on experience with Ansible for configuration management and automation\nProduction experience with a major cloud platform; Oracle Cloud Infrastructure (OCI) strongly preferred, Azure or AWS acceptable\nStrong scripting skills in PowerShell and Bash; Python a plus\nDemonstrated, regular use of AI coding agents such as Claude Code or OpenAI Codex for scripting, infrastructure code, troubleshooting or documentation, including reviewing AI-generated changes before running them and understanding the security implications\nExperience with identity and access management in Microsoft Entra ID/Active Directory, including MFA and SSO\nWorking knowledge of networking: TCP/IP, DNS, firewalls, VPN, load balancers and TLS\nExperience with vulnerability management and endpoint protection tools (e.g., Rapid7, CrowdStrike, Qualys, Defender)\nExperience with CI/CD and source control platforms such as Azure DevOps, GitLab or GitHub\nDisciplined ticket hygiene, strong written English and clear communication with U.S.-based stakeholders\nPreferred Qualifications\nOCI certification (e.g., OCI Architect Associate or OCI Operations Associate)\nHashiCorp Terraform Associate or Red Hat Ansible certification\nExperience supporting applications that use Oracle Database (TNS, Oracle client/ODP.NET, wallets, grants)\nExperience with FTP/SFTP/FTPS, AS2/EDI or other B2B file-transfer integrations\nExperience with email security and deliverability (SPF, DKIM, DMARC, SMTP relays)\nExperience with observability and alerting platforms (Elastic, APM tools, PagerDuty)\nExperience with Cloudflare, Redis or Hyper-V\nExperience supporting SOC 1/SOC 2 audits or other compliance programs\nExperience extending AI agents with custom instructions, skills or MCP integrations to automate operational work\nExperience supporting multiple business units or clients from a shared support queue\nBachelor's degree in Computer Science, Information Technology or related field (or equivalent experience)\nWorking Conditions\nRequired daily overlap with U.S. Pacific Time from 8:00 AM to 12:00 PM PT for stand-ups, escalations and handoffs\nParticipation in a rotating after-hours on-call schedule, with heightened support during customer harvest and receiving seasons\nPlanned patching and maintenance windows outside U.S. business hours, which typically fall within the offshore working day\nReliable high-speed internet and a secure home-office setup suitable for privileged access to production systems\nStandard home-office environment; prolonged computer work\nExciting Benefits we offer:\nMarket-leading Salary\nMedical Coverage - Self & Dependents\nParents Medical Coverage\nProvident Fund\nEmployee Performance-based bonuses\nHome Internet Subsidy\nConveyance Allowance\nProfit Sharing Plan [Tenured Employees Only]\nLife Benefit\nChild Care Facility\nCompany Provided Lunch/Dinner\nProfessional Development Budget\nRecreational area for in-house games\nSporadic On-shore training opportunities\nFriendly work environment\nLeave Encashment\nDisclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.\nIn our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. 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