{"id":1299132,"url":"https://alion.io/job/talent-pronto-customer-service-engineer","title":"Customer Service Engineer","company":{"id":3138419,"name":"Talent Pronto","domain":"talentpronto.ai","url":"https://alion.io/company/talentpronto","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":185},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-06-24T14:47:23Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-28T10:06:08Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":125},"description":"About Talent Pronto\nTalent Pronto is an AI-powered hiring platform that helps employers find qualified candidates faster. Our AI interviewer, Anna, engages every applicant in a natural conversation - at 2 p.m. or 2 a.m. - asks the behavioral questions that uncover real qualifications, scores candidates against your specific criteria in an unbiased manner, and schedules interviews with only the top prospects. We help employers cut screening time dramatically while making better hires.\nAbout the Role\nWe're looking for a Hiring Customer Success Engineer to own the full client lifecycle from onboarding new employers onto our platform through ongoing support and account growth. You'll be the primary point of contact for our clients, ensuring they get maximum value from Talent Pronto.\nThis isn't a traditional customer service role. We need someone who understands hiring, is technical, resourceful, and comfortable working directly with AI tools and SaaS platforms. You'll be troubleshooting issues, building client-facing materials, conducting screen-share training sessions, and thinking in systems to improve our processes. Some QA instincts such as spotting edge cases, testing workflows, documenting bugs will serve you well here.\nWhat You'll Do\nOwn client relationships end-to-end, from initial onboarding through ongoing support and retention\nConduct onboarding sessions via screen share, training clients on hiring with the Talent Pronto platform\nTroubleshoot client issues, often requiring you to dig into workflows, test scenarios, and identify root causes\nCreate presentations, guides, and other client-facing materials\nUse AI tools (particularly Claude) daily to improve your work and support clients\nIdentify patterns in client feedback and work with the founding team to improve the product\nDocument processes and build scalable systems as we grow\nWhat We're Looking For\n2-4 years of experience in hiring, talent, client success, account management, implementation, or a similar client-facing role\nStrong technical aptitude - comfortable with SaaS platforms, screen sharing, remote troubleshooting, and learning new tools quickly\nProficiency with AI tools like Claude; you use AI to work smarter, not just faster\nSystems thinker who can spot inefficiencies and build better processes\nExcellent communication skills - clear, professional, and confident on video calls\nSelf-directed and resourceful; comfortable with ambiguity in an early-stage environment\nBonus: Background in recruiting, HR tech, or structured hiring especially at scale\nBonus: QA experience or mindset - you naturally test edge cases and document issues clearly\nWhy Talent Pronto\nEarly-stage startup with real traction in hiring\nDirect access to founders; your input shapes the product and company\nRemote-first culture\nOpportunity to grow as the company scales","description_format":"text","description_chars":2848,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Recruiting AI","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-26T10:36:15Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.188,"p_room":0.28,"age_days":125,"expected_fill_days":25,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/talent-pronto-customer-service-engineer","json_url":"https://alion.io/job/talent-pronto-customer-service-engineer.json","meta":{"generated_at":"2026-10-28T10:13:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3138419},"rest":"https://alion.io/mcp/rest/get_company?id=3138419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalent-pronto-customer-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalent-pronto-customer-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalent-pronto-customer-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talent-pronto-customer-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalent-pronto-customer-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1299132}},{"tool":"search_jobs","arguments":{"company":"talentpronto.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1299132},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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