{"id":2145819,"url":"https://alion.io/job/talentengine-customer-support-learnership","title":"Customer Support Learnership","company":{"id":5630,"name":"Talent Engine","domain":"talentengine.com","url":"https://alion.io/company/talentengine","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T00:30:16Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role overview\nLightstone is looking for an enthusiastic and customer-focused young person to join the Customer Support team through the YES Programme.\nThis opportunity is designed to provide practical workplace experience and exposure to customer service, technology and Lightstone's products and solutions. The successful candidate will receive training and support and is not expected to have prior knowledge of Lightstone systems or products.\nThe learner will assist customers with general queries, learn how to provide product and technical support, and develop practical customer service and workplace skills.\nRequirements\nYES Programme Eligibility\nCurrently unemployed\nYouth who meets the applicable YES Programme eligibility requirements\nMust not have participated in the YES Programme previously\nAvailable to participate for the full programme period\nAble to work from the Centurion office as required.\nMinimum Qualifications\nGrade 12 / Matric\nAn IT, Communication, Customer Service or related qualification would be advantageous, but not compulsory\nNo previous formal work experience required\nWhat we're looking for\nBasic computer literacy\nComfortable learning new technology and systems\nGood spoken and written English\nGood listening and communication skills\nCustomer-service orientation\nPatience and willingness to assist others\nAttention to detail\nProblem-solving ability\nPositive attitude and willingness to learn\nAbility to work in a team\nReliable and professional\nBenefits\nWhat will you learn\nLightstone products and systems\nHow to manage customer queries\nBasic technical troubleshooting\nTelephone and email etiquette\nTicket logging and support processes\nWorking within SLAs and service standards\nProblem solving and escalation\nCustomer experience principles\nProfessional workplace behaviour\nAbout us\nLightstone is an intelligent solutions company with strong, industry-specific expertise and core capabilities in data management, GIS, analytics, and software development.\nWe specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions.\nWe hire exceptional people and provide them with the environment where they can excel. 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