{"id":2145821,"url":"https://alion.io/job/talentengine-website-operations-supervisor","title":"Website Operations Supervisor","company":{"id":5630,"name":"Talentengine","domain":"talentengine.com","url":"https://alion.io/company/talentengine","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westville, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Looker","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-10T23:18:05Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"The Website Operations Supervisor is responsible for overseeing the day-to-day operations of the website production team, driving project management across website builds, launches, renewals, and client-facing deliverables, and ensuring smooth collaboration across other business silos (Sales, Client Support, Stock, etc.). The role combines hands-on task and project management with team leadership, client management, and technical coordination with the Development team.\nThis is a hybrid role requiring own PC/laptop and a reliable, high-speed internet connection, with once a week attendance at our Westville office.\nKey Skill Requirement\nProject Management is the core competency for this role. The Supervisor is expected to plan, prioritise, track, and deliver multiple concurrent website projects and tasks balancing team capacity, client expectations, deadlines, and billable scope while proactively identifying and resolving bottlenecks.\nKey Responsibilities\n1. Project & Task Management\nAssign and delegate tasks to team members, communicating task details clearly (including via email where required)\nMonitor task progress and enforce timely completion; follow up on incomplete tasks and offer support\nReassign tasks as needed due to resource constraints or departmental needs\nManage task statuses (e.g. Work In Progress, Testing) and ensure proper close-out/handover of tasks\nCreate website build, layout, and internal tasks\nRun weekly task and timesheet recons with the Team Lead\nFacilitate daily scrum/stand-up meetings to guide and align the team\nEnsure template mailers are sent on schedule\nTrack project billables against original scope to identify and address hour \"leakage\"\nManage weekly extensions of overdue tasks\nAssist other silos where needed (Sales, Client Support, Stock, etc.)\n2. Client & Website Lifecycle Management\nOnboarding / New Clients\nAllocate adopters (website assistant and auditor) for new clients\nManage website launches (going live)\nCoordinate SSL setup and troubleshooting, domain pointing\nConfigure Looker Studio reports and scheduling, Google Analytics, and Google Search Console\nUpdate the live website spreadsheet and send \"site live\" communications\nAdd clients to the audit schedule and relevant mailing lists cancellations\nManage website and GMB product cancellations end-to-end: removing adopters, deleting/transferring websites and domains, removing scheduled reports, updating tracking sheets, removing clients from mailing lists and audit schedules, and closing out tasks renewals\nCreate and manage domain renewal documentation, invoices, and reminders\nReconcile recurring billing and cancelled domains, and liaise with Accounts\n3. Domain Management (Xneelo)\nRegister new domains and manage domain pointing (SPF, CNAME, A records)\nManage domain transfers: advising clients, identifying hosts/owners, obtaining permissions, processing transfer requests, and troubleshooting with Xneelo support\n4. Development Coordination\nIdentify and log issues raised by support or the team\nInvestigate and propose solutions; liaise with the Development team on required fixes/enhancements\nTrack items on the Dev sheet, follow up on feedback, and escalate CMS issues\nAssist with specifying widgets and silo testing\nClose out completed items and communicate outcomes to waiting clients 5. Ad Hoc Queries & Issue Handling\nAct as first point of escalation for ad hoc queries and issues from clients, team members, and other silos\nTriage incoming issues to determine urgency and the right resolution path\nProvide quick turnaround support on unplanned requests that fall outside standard task workflows\nKeep relevant stakeholders informed of progress and outcomes on ad hoc matters 6. Issue & Complaint Management\nInvestigate client or internal concerns/complaints\nIdentify root cause (including any team member involved) and implement corrective processes\nCommunicate new processes to the team and escalate to the CX Manager as needed 7. Team Leadership & Development\nEnsure the team loads OEM specials on time and checks mailers when sent\nMonitor that the team is reviewing Looker Studio and SemRush reports and saving them correctly\nProvide hands-on assistance with advanced or overdue tasks\nMonitor task/duty completion and provide coaching and feedback\nConduct monthly appraisals and regular 1:1s with team members\nIdentify training needs, manage training registers, and create how-to guides\n8. Client Management\nProvide feedback to clients on issues and more advanced queries\nFollow up with clients for outstanding information\nHandle client calls/meetings on advanced website matters\nKeep clients updated on project and setup progress\nAssist with client quotes and monitor retainers to accurately charge for additional front-end development hours\nSupport the team with client feedback\n9. Reporting & KPIs\nTrack and report on recurring subscriptions and client counts\nMaintain visibility of sites going live each week\nEnforce and track OEM specials/promotions\n10. Manager Support\nAssist the Website Manager with weekly reporting for the Team Leader meeting\nAssist the Manager where needed with client quotes\nWork with the Manager to identify issues and come up with solutions Skills & Competencies\nProject management (essential) - planning, prioritisation, resource allocation, and delivery tracking across multiple simultaneous workstreams\nStrong organisational and time-management skills\nTeam leadership, coaching, and performance management\nCross-functional collaboration with Sales, Client Support, Stock, and Development\nClient relationship management and communication\nWorking knowledge of website CMS platforms, domain/DNS management (Xneelo or similar), Google Analytics, Google Search Console, Looker Studio, and Mautic\nProblem-solving and issue escalation\nAttention to detail, particularly around billing, scope, and reporting accuracy\nRequirements\nMatric / Grade 12 certificate (essential)\nA relevant tertiary qualification in Project Management, Marketing, Digital Media, IT, or a related field (advantageous)\nProject Management certification (e.g. PMP, Prince2, or similar) advantageous\nMinimum 2-3 years' experience in website production, digital operations, or a similar project/task management role\nMinimum 1 year experience in a supervisory or team-leading capacity\nProficiency in Microsoft Office / Google Workspace (Excel/Sheets, Word/Docs)\nWorking knowledge of CMS platforms, domain/DNS management, Google Analytics, Google Search Console, and Looker Studio\nStrong written and verbal communication skills\nAbility to manage multiple projects and deadlines under pressure\nOwn PC/Laptop is required\nA high-speed internet connection at home is required","description_format":"text","description_chars":6703,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-09T04:21:51Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.486,"p_room":0.55,"age_days":31,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/talentengine-website-operations-supervisor","json_url":"https://alion.io/job/talentengine-website-operations-supervisor.json","meta":{"generated_at":"2026-10-11T03:17:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":798,"day_limit":5000,"remaining_today":4202,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5630},"rest":"https://alion.io/mcp/rest/get_company?id=5630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalentengine-website-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalentengine-website-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalentengine-website-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talentengine-website-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalentengine-website-operations-supervisor"}]}