{"id":1664363,"url":"https://alion.io/job/talentneuron-sr-it-helpdesk-site-lead","title":"Sr. IT Helpdesk Site Lead","company":{"id":687225,"name":"TalentNeuron","domain":"talentneuron.com","url":"https://alion.io/company/talentneuron","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Power Automate","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-01T18:13:37Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-24T00:04:10Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About TalentNeuron, LLC\nTalentNeuron is the global leader in workforce and labor market intelligence. Our solution combines external labor market data with internal workforce insights to power strategic workforce planning (SWP), skills analysis, location strategy, DEI initiatives, and talent acquisition.\nWe ingest millions of global data points across 96% of the world’s GDP and deliver insights through SaaS, data delivery, and expert advisory services-helping the world’s leading enterprises plan, build, and deploy the workforce of the future.\nOur Core Values\nHumanity First - We lead with empathy, kindness, and respect.\nCustomers at the Core - We deeply understand client needs and deliver exceptional value.\nDiverse Minds, One Team - We collaborate, debate, and succeed together.\nPioneering Innovation - We take risks, learn fast, and drive change.\nResilient Perseverance - We solve problems creatively and own our commitments.\nAbout the Role\nThe Sr. IT Helpdesk Site Lead is responsible for the delivery of end-user IT services at the Bangalore site. The role ensures that employees are securely provisioned, well supported and appropriately equipped throughout the employee lifecycle.\nThe incumbent will serve as the primary IT point of contact for the site. Responsibilities span identity and access management, Microsoft 365 and Azure administration, remote and on-site endpoint support, hardware lifecycle and vendor management, and the continuous improvement of IT processes through automation.\nThe position works in close partnership with the global IT team, Human Resources, Security and site management.\nKey responsibilities\nSite leadership\nAct as the senior IT representative and primary point of contact for the Bangalore site.\nPrioritize and coordinate local IT workload, and provide guidance and mentoring to junior support staff where applicable.\nReport on site service levels, risks and improvement initiatives to IT management.\nIdentity and access management\nAdminister Okta, including user lifecycle management, group assignments, single sign-on (SSO) applications and multi-factor authentication (MFA) policies.\nProvision, modify and revoke access in accordance with the principle of least privilege and approved workflows.\nConduct periodic user access reviews and maintain supporting evidence for internal and external audits.\nMicrosoft 365 and Azure administration\nAdminister Microsoft 365 user accounts, licenses, mailboxes, shared mailboxes and distribution lists.\nResolve email-related issues, including mail flow, forwarding, aliases and mailbox permissions.\nSupport Microsoft cloud services, including Entra ID (formerly Azure AD), Intune, Teams, SharePoint and OneDrive.\nService management\nManage incidents and service requests in Jira Service Management (JSM) in accordance with defined service level agreements (SLAs).\nConfigure and maintain JSM request types, queues, forms and knowledge base content.\nUse Jira to plan and track IT projects, recurring activities and process improvements.\nEndpoint support\nDiagnose and resolve issues on Windows and macOS devices remotely, using remote support and mobile device management (MDM) tools.\nDeploy software, patches and configuration profiles, and ensure devices remain compliant and encrypted.\nEscalate complex issues appropriately, with complete documentation of troubleshooting performed.\nHardware lifecycle and vendor management\nPerform hardware diagnostics, component replacement (including memory, storage, batteries, keyboards and displays) and device reimaging.\nManage relationships with local repair centers and vendors, including warranty claims and repair turnaround.\nCoordinate the delivery and collection of IT equipment to and from employees, including courier arrangements.\nMaintain accurate asset and inventory records from procurement through to disposal.\nOnboarding and offboarding\nDesign, document and execute onboarding and offboarding procedures in partnership with Human Resources and line managers.\nEnsure that new employees have accounts, access and configured equipment available on their first day.\nEnsure timely offboarding, including access revocation, equipment recovery, data transfer and secure device wiping.\nAutomation and systems integration\nAutomate repetitive tasks using tools such as Okta Workflows, JSM automation rules and scripting.\nMaintain integrations between HR systems, Okta, Microsoft 365, Jira and other SaaS applications.\nIdentify manual processes and recommend improvements that increase efficiency and reduce error.\nInformation security and compliance\nAdhere to, and help maintain, IT controls aligned with ISO/IEC 27001 and comparable frameworks such as SOC 2.\nMaintain procedures, runbooks and audit evidence in a complete and current state.\nReport security incidents and support the response to incidents affecting users or endpoints.\nRequired qualifications\nBachelor’s degree in computer science, Information Technology or a related field, or equivalent professional experience.\nA minimum of 3 years of experience in IT support, service desk or IT operations, including experience in a senior or lead capacity.\nDemonstrated experience administering Okta, including lifecycle management, SSO, MFA and group rules.\nStrong proficiency in Microsoft 365 administration, including Exchange Online, mailboxes, distribution lists and licensing.\nWorking knowledge of Microsoft Entra ID and Intune, or a comparable MDM solution.\nPractical experience with Jira and Jira Service Management, including queues, SLAs and automation rules.\nSound understanding of ISO/IEC 27001 or comparable standards (SOC 2, GDPR, NIST) and their application to IT controls.\nProven analytical and problem-solving skills in remote troubleshooting of Windows and macOS endpoints.\nHands-on experience with hardware diagnostics, component replacement and device imaging.\nExperience designing and operating employee onboarding and offboarding processes.\nExcellent written and verbal communication skills in English, with a professional, service-oriented approach.\nBased in Bangalore and able to travel locally for equipment delivery, repairs and vendor engagement.\nPreferred qualifications\nScripting experience in PowerShell, Bash or Python.\nExperience with integration and automation platforms such as Okta Workflows, Power Automate.\nExperience managing macOS devices with Kandji or a similar platform.\nRelevant certifications, such as Okta Certified Administrator, Microsoft 365 Certified: Administrator (MS-102), Microsoft Azure Fundamentals (AZ-900), CompTIA A+ or ITIL 4 Foundation.\nDirect involvement in ISO/IEC 27001 or SOC 2 audits.\nFamiliarity with courier, customs and vendor processes for IT equipment in India.\nPerformance expectations\nAll new employees are fully provisioned with accounts, access and equipment on their start date.\nAccess for departing employees is revoked on their final working day, and equipment is recovered promptly.\nIncidents and service requests are resolved within agreed SLAs, with consistently high user satisfaction.\nAccess reviews and audit evidence are completed accurately and on schedule.\nManual processes are progressively reduced through automation.\nAsset 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open","p_open":1,"p_active":0.792,"p_room":0.75,"age_days":21,"expected_fill_days":30,"reasons":["conf:0","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/talentneuron-sr-it-helpdesk-site-lead","json_url":"https://alion.io/job/talentneuron-sr-it-helpdesk-site-lead.json","meta":{"generated_at":"2026-10-24T01:35:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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