{"id":1279103,"url":"https://alion.io/job/talentone-in-professional-services-engineer","title":"Professional Services Engineer","company":{"id":3800811,"name":"TalentOne.in","domain":"talentone.co.in","url":"https://alion.io/company/talentone-in","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_seniority_country_cell","sample_n":22},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DNS","optional":true},{"name":"LDAP","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"MS SQL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-08-26T08:33:53Z","employer_posted_date":null,"last_verified_at":"2026-08-26T08:33:53Z","board_verified":false,"closed_at":null,"days_open":47,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":47},"description":"Role Summary :\n\nThe NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.\n\nMust Have :\n\n- Domain: 5-7 Yrs experience in Financial Services / Banking domain\n\n- Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX\n\n- OS: Strong Microsoft Windows Server/OS knowledge\n\n- Telephony: IP/SIP communication analysis + Strong telephony background\n\n- Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers\n\n- Troubleshooting: Wireshark, Log Analysis, Network testing utilities\n\n- Scripting: Basic SQL / Shell - Query & Update knowledge\n\n- Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings\n\n- Cisco, Avaya, Varient mandatory\n\nGood to Have :\n\n- Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect\n\n- Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix\n\n- Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs\n\n- Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening\n\nAdded Advantage :\n\n- Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure\n\n- Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery\n\nKey Responsibilities :\n\n- Install, integrate & configure NiCE NTR-x recording solution remotely as per standards\n\n- Develop/configure software features per design specs & customer requirements\n\n- Plan & execute Unit, Functional & System testing. Support UAT & Data Validation\n\n- Assist customers/vendors with NiCE integration points\n\n- Provide technical expertise across NiCE product suite - Design, Support, QA\n\n- Escalate issues to Support, R&D & Management when needed\n\n- Proactive communication with client & management on progress & risks\n\n- Support after-hours, weekends, client-site & cross-time-zone as required\n\n- Share customer feedback to R&D for product enhancements.\nSkills\nProduction Support, NICE Recording, NICE RPA Tools, Windows OS, Cloud, LANDesk, WLAN, CCNA, VMware, Citrix, IT Operations","description_format":"text","description_chars":2188,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T02:00:24Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.322,"p_room":0.45,"age_days":46,"expected_fill_days":29,"reasons":["seen:46","agency","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/talentone-in-professional-services-engineer","json_url":"https://alion.io/job/talentone-in-professional-services-engineer.json","meta":{"generated_at":"2026-10-12T15:52:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800811},"rest":"https://alion.io/mcp/rest/get_company?id=3800811"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalentone-in-professional-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalentone-in-professional-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalentone-in-professional-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talentone-in-professional-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalentone-in-professional-services-engineer"}]}