{"id":4279354,"url":"https://alion.io/job/talentus-global-senior-it-support-engineer-part-time","title":"Senior IT Support Engineer (Part-Time)","company":{"id":4449060,"name":"Talentus Global","domain":"talentusglobal.com","url":"https://alion.io/company/talentus-global","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":45,"open_postings":11,"ghost_share":0.909,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Bogotá, Colombia","Colombia","Uruguay","Peru","Paraguay","Mexico","Ecuador","Chile","Argentina"],"countries":["CO","UY","PE","PY","MX","EC","CL","AR"],"hiring_countries":["AR","CO","MX","CL","EC","PY","PE","UY"],"hiring_countries_total":8,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-01T19:26:55Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-11-13T20:03:55Z","board_verified":true,"closed_at":null,"days_open":135,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":135},"description":"At Talentus Global, we are looking for you!\nWe are a U.S. company with a strong presence in LATAM and across 20+ countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions-driven by our practices across many industries, including Higher Education.\nWe are currently looking for a Senior IT Support Engineer (Part-Time), to become a valuable addition to our dynamic team!\nPosition Overview\nWe are seeking a Senior IT Support Engineer with strong experience in enterprise IT environments, Microsoft cloud technologies, and remote technical support. The ideal candidate will have hands-on experience supporting Azure Portal, Microsoft 365, Teams, OneDrive, IP Telephony, VoIP (DIDWW) and end-user technology solutions.\nThe candidate must demonstrate strong troubleshooting skills, customer service abilities, and experience managing technical issues in a remote support environment.\nResponsibilities:\nProvide advanced technical support for end users.\nTroubleshoot hardware, software, networking, and cloud-related issues with an SLA in place.\nProvide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA. \nSupport and manage Microsoft 365 environments, including:Office 365 applications\nMicrosoft Teams\nOneDrive\nExchange Online\nUser accounts and permissions\n\nAssist with Azure Portal administration and troubleshooting.\nManage user access, licenses, and security configurations.\nDocument incidents, solutions, and technical procedures.\nSupport IT projects, migrations, and technology improvements.\nConfigure and support domains, IP's, virtual cloud environments (VPS), hosting environments.\nManage the IP Telephony across our offices and platforms. \nRequired Technical Experience & Knowledge.\nMicrosoft Azure / Azure Portal\nCandidate must have experience or training in:\nAzure Portal navigation and administration.\nMicrosoft Entra ID (Azure Active Directory).\nUser and group management.\nRoles, permissions, and access control.\nBasic Azure security concepts.\nMicrosoft 365 / Office 365\nExperience or training required in:\nMicrosoft 365 Admin Center.\nUser management and license assignment.\nExchange Online administration.\nMicrosoft Teams support and configuration.\nOneDrive administration and synchronization troubleshooting.\nSharePoint Online fundamentals.\nTechnical Support & Remote Support\nExperience required in:\nRemote troubleshooting and end-user support.\nWindows operating systems.\nHardware and software troubleshooting.\nVPN and connectivity troubleshooting.\nRemote access/support tools.\nIT ticketing systems and incident management.\nIP Telephony and VoIP including using DIDWW.\nRequired Training\nRequired and completed training in:\nMicrosoft Azure Administration.\nMicrosoft 365 Administration.\nMicrosoft Teams Administration.\nCloud technologies.\nIT Support methodologies.\nITIL Foundation.\nQualifications:\nMinimum 5 years of experience in IT Support or related roles remotely and following an SLA.\nPractical experience supporting Microsoft environments.\nStrong troubleshooting and analytical skills.\nAbility to work independently in a remote environment.\nStrong communication skills with technical and non-technical users.\nExperience supporting users in a global environment and across different time-zones.\nMust have a minimum of B2 English Level.\nWhat do we offer?\n· Contractor model\n· Remote model\n· Salary in $USD\n· Benefits courses and/or certifications\n-Opportunity to work with top-tier U.S. clients.\n-Entrepreneurial, multicultural team culture.\nJoin us if you have what it takes to be part of the Talentus Global Team!","description_format":"text","description_chars":3709,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"},{"name":"Ecuador","iso":"EC","kind":"country"},{"name":"Paraguay","iso":"PY","kind":"country"},{"name":"Peru","iso":"PE","kind":"country"},{"name":"Uruguay","iso":"UY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated 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