{"id":2468644,"url":"https://alion.io/job/talkdesk-associate-solutions-engineer-mixed-industries-west","title":"Associate Solutions Engineer - Mixed Industries (West)","company":{"id":54011,"name":"Talkdesk","domain":"talkdesk.com","url":"https://alion.io/company/talkdesk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":124000,"max":164000,"currency":"USD","period":"year","gross":null,"usd_annual":164000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-13T17:25:13Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T11:46:32Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Role Overview\nThe Associate Solutions Engineer is an early-career technical sales role designed for individuals who are passionate about technology, particularly AI, customer problem-solving, consultative selling, and customer experience transformation.\nThe Solutions Engineering organization serves as the technical and business advisory arm of the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations. Our mission is to bridge customer business challenges with transformative technology solutions that drive measurable outcomes and help Talkdesk fulfill its mission to rid the world of bad customer experiences.\nAs an Associate Solutions Engineer, you will support the Solutions Engineering team in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and accelerate business outcomes. You will work closely with experienced Solutions Engineers, Account Executives, Customer Success, Product Management, Engineering, Marketing, Value Advisory, Enterprise Architecture, AI Solutions Engineering, Partner Engineering, Proposal Management, and Demo Engineering.\nThis is a developmental role for high-potential early talent who are eager to build expertise in cloud contact center technology, AI-powered customer experience, automation, integrations, enterprise software, and consultative selling. The ideal candidate is curious, coachable, customer-focused, technically minded, and excited to grow into a trusted technical advisor.\n Key Responsibilities\nPartner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.\nLearn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.\nAssist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.\nSupport the creation of customer demos, \n customer-specific use cases, presentations, follow-up materials, and technical documentation.\nHelp document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.\nDevelop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation.\nCollaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.\nParticipate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.\nBuild confidence in explaining technical concepts in a clear, simple, and business-oriented way.\nSupport competitive positioning by learning how to differentiate Talkdesk solutions in the market.\nContribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.\nDevelop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.\nContinuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.\nTravel to customer meetings, internal events, and team sessions as needed.\n Required Qualifications\nBachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred. \nStrong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.\nExcellent communication, listening, and interpersonal skills. \nAbility to explain ideas clearly and adapt communication style for different audiences.\nStrong presentation skills or a desire to develop into a confident presenter.\nHigh level of curiosity, coachability, initiative, and willingness to learn. A go- getter attitude is a must.\nStrong problem-solving skills and the ability to connect customer needs to potential solutions.\nAbility to work effectively in a fast-paced, collaborative environment.\nStrong organizational skills, attention to detail, and ability to manage multiple priorities.\nDemonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.\nComfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.\n Preferred Qualifications\nInternship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS. \nExposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications.\nExperience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences.\nFamiliarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus.\nInterest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.\nPay Range (OTE): $124,000 to $164,000\nOther Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. \nHealth Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\nRetirement Benefits: 401(k) plan\nPaid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\nPaid Holidays: Talkdesk offers 14 paid holidays each year. \nPaid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\nMethod of Application: Apply online.\nApplication Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/02/2026\nBenefits and perks listed above may vary based on the nature of your employment with Talkdesk.\nAll questions or concerns about this posting should be directed to the Talent team at .\nTalkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\nTalkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\nWork Environment and Physical Requirements:\nPrimarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\nThe Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.","description_format":"text","description_chars":8805,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-13T19:18:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":237500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":88,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":164000,"is_top_pay":true},"html_url":"https://alion.io/job/talkdesk-associate-solutions-engineer-mixed-industries-west","json_url":"https://alion.io/job/talkdesk-associate-solutions-engineer-mixed-industries-west.json","meta":{"generated_at":"2026-10-19T11:49:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8408,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54011},"rest":"https://alion.io/mcp/rest/get_company?id=54011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalkdesk-associate-solutions-engineer-mixed-industries-west"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalkdesk-associate-solutions-engineer-mixed-industries-west"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalkdesk-associate-solutions-engineer-mixed-industries-west"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talkdesk-associate-solutions-engineer-mixed-industries-west\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalkdesk-associate-solutions-engineer-mixed-industries-west"}]}