{"id":3121629,"url":"https://alion.io/job/talkdesk-forward-deployed-ai-engineer","title":"Forward Deployed AI Engineer","company":{"id":54011,"name":"Talkdesk","domain":"talkdesk.com","url":"https://alion.io/company/talkdesk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-27T05:46:45Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"JavaScript","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"TypeScript","optional":false},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-22T20:35:02Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T02:33:16Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Senior Forward Deployed Engineer (FDE) is a high impact technical leader responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands-on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high stakes, customer facing environments and is passionate about defining the future of Customer Experience Automation.\nResponsibilities\nTechnical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.\nHands-On Engineering & Delivery: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality.\nTechnical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects.\nInfluence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction.\nTechnical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery.\nWho You Are\nWe are looking for an autonomous, results-driven technical leader who thrives at the intersection of breakthrough technology and measurable customer value.\nRequired Qualifications\nMinimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.\nProject implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client-side project lead experience.\nStrong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks.\nProficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.\nDeep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.\nStrong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.\nProven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams.\nPreferred Qualifications\nExperience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases.\nExperience with health Care Systems such as Epic or Aetna or Retail Services system is a plus.\nPrior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.\nPay Range (Base Pay): $180k - $225k\nOther Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. \nHealth Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\nRetirement Benefits: 401(k) plan\nPaid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\nPaid Holidays: Talkdesk offers 14 paid holidays each year. \nPaid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\nMethod of Application: Apply online.\nApplication Window: The application window is expected to close at least 120 days from the posting date. The application was posted on 10/22/2026.\nBenefits and perks listed above may vary based on the nature of your employment with Talkdesk.\nAll questions or concerns about this posting should be directed to the Talent team at .\nTalkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\nTalkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\nWork Environment and Physical Requirements:\nPrimarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\nThe Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.","description_format":"text","description_chars":6794,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-23T00:40:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":237500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":93,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":225000,"is_top_pay":true},"html_url":"https://alion.io/job/talkdesk-forward-deployed-ai-engineer","json_url":"https://alion.io/job/talkdesk-forward-deployed-ai-engineer.json","meta":{"generated_at":"2026-10-28T03:23:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54011},"rest":"https://alion.io/mcp/rest/get_company?id=54011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalkdesk-forward-deployed-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalkdesk-forward-deployed-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalkdesk-forward-deployed-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talkdesk-forward-deployed-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalkdesk-forward-deployed-ai-engineer"}]}