{"id":966827,"url":"https://alion.io/job/talkdesk-senior-solution-consultant","title":"Senior Solution Consultant","company":{"id":54011,"name":"Talkdesk","domain":"talkdesk.com","url":"https://alion.io/company/talkdesk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":131000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-09-16T14:43:33Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-08T15:35:11Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes - thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.\nWe’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.\nAs a Senior Solution Consultant, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders - both technical and business - and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.\nDuties and Responsibilities:\nLead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training \nUnderstand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization\nLead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer’s project managers for the successful execution of Talkdesk's deployments \nDevelop visual representation diagrams of the Customer’s end-client journey\nImplement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems\nDevelop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success\nWork with customers to track work progress, and create strategies for risk mitigation and contingency planning\nLeverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation\nPartner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests\nParticipate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW\nQualifications:\nBachelor's degree in a technical field or significant professional experience in a technical role \n3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business\nExperience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred\nExperience with SQL/SOQL and JavaScript a plus\nExperience with diagram flowchart software, such as Visio, Lucid Chart, etc.\nSoftware implementation or coding experience is a plus\nFamiliar with creating and managing Web Services (REST APIs/).\nA true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\nMature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued\nEngaging personality, polished verbal and written communication skills, and meticulous attention to detail\nA passion for helping people solve problems and a proven ability to understand and learn technological concepts\nHighly organized self-starter that seeks challenging opportunities\nAbility to work cross-functionally in a fast-paced startup environment\nFluency in written and spoken English, bilingual abilities a plus\nTravel requirement: up to 30%\nTalkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\nTalkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\nWork Environment and Physical Requirements:\nPrimarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\nThe Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.","description_format":"text","description_chars":6311,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-16T15:13:58Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":52,"expected_fill_days":88,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/talkdesk-senior-solution-consultant","json_url":"https://alion.io/job/talkdesk-senior-solution-consultant.json","meta":{"generated_at":"2026-11-08T19:20:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54011},"rest":"https://alion.io/mcp/rest/get_company?id=54011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalkdesk-senior-solution-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalkdesk-senior-solution-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalkdesk-senior-solution-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talkdesk-senior-solution-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalkdesk-senior-solution-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":966827}},{"tool":"search_jobs","arguments":{"company":"talkdesk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":966827},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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