{"id":3018148,"url":"https://alion.io/job/talkiatry-senior-manager-dyad-enablement","title":"Senior Manager, Dyad Enablement","company":{"id":5228,"name":"Talkiatry","domain":"talkiatry.com","url":"https://alion.io/company/talkiatry","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":54,"open_postings":184,"ghost_share":0.772,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Biotech","role_family":"Biotech","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-20T19:43:34Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-10T18:03:01Z","board_verified":false,"closed_at":"2026-11-10T18:03:01Z","days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"At Talkiatry, we have established a strong Clinical Operations support model that wraps around our network of clinicians helping them perform at their best, maintain high-quality care, and have a strong experience. In our early stages, this model was a high touch effort. However, as Talkiatry grows and our network of clinicians grows, this model needs to evolve.\nAsSenior Manager, Dyad Enablement, you will own the operating system that allows our ClinOps leaders and support staff to work more efficiently and make faster, better-informed decisions. Your central focus will be to create capacity across our ClinOps leaders allowing them to scale with the business and focus their time where clinical and leadership judgment adds the most value.\nIn addition, you will manage a team of support staff who address clinician questions and escalations in their day to day practice, and coordinate key operational processes that reduce clinician and Clinops leadership burden. You will standardize and automate this team’s workflows, build analytics and tools to allow the work to move faster, and make the business impact of these workflows visible. The ultimate goal is to transform this scope by tech enabling, productionalizing, and enabling with AI solutions.\nThis is a high-impact and priority area that will be felt by clinical and operational leaders, and is a top priority for Talkiatry. Every solution you implement will create efficiencies that will reduce overhead while maintaining our clinician experience.\nPlease note: This is a hybrid role, our offices are located in New York City\nAbout Talkiatry:\nTalkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.\nToday, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly - we’re redefining how behavioral healthcare is delivered in America.\nJoining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.\nYou will:\nDesign workflows from end to end. Map and own the day-to-day Clinical Operations workflows. Define ownership, decision points, standard operating procedures, escalation paths, and SLAs.\n\nBuild the analytics needed to act. Use SQL and business intelligence tools to create reliable reporting on demand, workflow performance, resource allocation, turnaround times, recurring demand, and operational outcomes. Segment the data to show who is requesting support, why volume is changing, where the team should intervene, and broader business outcomes.\n\nReduce operational overhead with automation. Identify repetitive work that can be simplified or removed. Launch frontline AI agents, automate workflow steps, and improve data access so stakeholders can resolve work faster with fewer manual handoffs and less dedicated staffing.\n\nExpand clinician self-service. Use demand data to identify the questions and requests clinicians can resolve without one-to-one support. Build proactive education into onboarding and recurring forums, and create useful reactive resources such as online guidance, frequently asked questions, and support agents.\n\nStandardize how dyads and coordinators operate. Develop playbooks, toolkits, job aids, and decision rules that help teams respond consistently and efficiently. Route routine work to coordinators or self-service channels when appropriate, preserve clear escalation paths for complex cases, and measure whether the model maintains clinician performance, quality, and satisfaction as each dyad supports more clinicians.\n\nYou have:\nAdvanced analytical skills. You can write SQL independently and use dashboards, spreadsheets, and business intelligence tools to investigate operational performance. You turn request-level data into clear findings about demand, capacity, service levels, and business impact.\n\nWorkflow architect. You can map a process end to end, diagnose where work slows down or requires unnecessary involvement, and redesign it around clear ownership, fewer handoffs, and consistent decision rules.\n\nAutomation and AI builder. You have hands-on experience using automation, AI, or no-code and low-code tools to improve frontline operations. You can prototype practical solutions and define requirements for deeper Product, Data, or Engineering investment.\n\nOperating model designer. You know how to divide work across leaders, coordinators, clinicians, and self-service channels. You create standard operating procedures, playbooks, service levels, and escalation paths that remain usable as volume grows.\n\nBuilder-operator. You bring 4-6+ years of experience in operations, consulting, program management, analytics, implementation, or a related field. You're comfortable solving today's workflow problems while building the scalable system that should replace them.\n\nPreferred but not required:\nExperience in healthcare, behavioral health, or another regulated, high-growth environment\n\nExperience in a fast paced high growth company that has demonstrated scale.\n\nHands-on experience with business intelligence platforms, workflow automation tools, or AI agents used in frontline operations\n\nWhy Talkiatry:\nTop-notch team: we're a diverse, experienced group motivated to make a difference in mental health care\n\nCollaborative environment: be part of building something from the ground up at a fast-paced startup\n\nExcellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!\n\nGrow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands\n\nIt all comes back to care: we’re a mental health company, and we put our team’s well-being first\n\nTalkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.\nAt Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.\nWe encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.","description_format":"text","description_chars":7622,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Psychiatric Care"],"lifecycle":[{"event":"open","at":"2026-10-21T17:07:40Z"},{"event":"close","at":"2026-11-10T18:03:01Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":165000,"is_top_pay":false},"html_url":"https://alion.io/job/talkiatry-senior-manager-dyad-enablement","json_url":"https://alion.io/job/talkiatry-senior-manager-dyad-enablement.json","meta":{"generated_at":"2026-11-12T20:10:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5228},"rest":"https://alion.io/mcp/rest/get_company?id=5228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalkiatry-senior-manager-dyad-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalkiatry-senior-manager-dyad-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalkiatry-senior-manager-dyad-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talkiatry-senior-manager-dyad-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalkiatry-senior-manager-dyad-enablement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3018148}},{"tool":"search_jobs","arguments":{"company":"talkiatry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3018148},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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