{"id":2058467,"url":"https://alion.io/job/talkspace-care-coordinator","title":"Care Coordinator","company":{"id":21176,"name":"Talkspace","domain":"talkspace.com","url":"https://alion.io/company/talkspace","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T23:32:50Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T00:07:06Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!\nWe are looking for an experienced Care Coordinator to join our Referral Management team. This role would be responsible for supporting patients throughout their care journey, monitoring patient engagement, identifying potential barriers to care, and coordinating with Talkspace providers and facilities when patients require additional support or a transition to a higher level of care. We are looking for someone who is highly organized, patient-focused, proactive, comfortable managing multiple patients and priorities, and is passionate about making a meaningful impact and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.\nThis is a remote position based on Eastern or Central time. Talkspace Headquarters is located in NYC.\nWhat You’ll Do\nPatient Support & Activation\nMonitor patient lead-up requirements and paperwork to help ensure patients are prepared for their first appointment.\nFollow up on outstanding patient requirements and identify barriers that may prevent timely activation.\nEnsure patient accounts are activated and ready for care in accordance with established workflows.\nProvide patients with clear information regarding next steps, appointments, and care coordination processes.\nRespond to patient questions and concerns and ensure appropriate follow-through.\nPatient Engagement & Care Journey\nMonitor patients throughout their initial care journey and support continued engagement with care.\nConduct outreach and follow-up activities to monitor patient engagement during the first 30 days of care.\nIdentify patients who may be at risk of disengagement and take appropriate action to support continued participation in care.\nFollow up on missed appointments and coordinate with appropriate internal teams to address barriers to care.\nMonitor and help ensure patients are not incorrectly billed for missed first appointments by following established processes and escalating issues as needed.\nMaintain accurate and timely documentation of patient outreach, engagement, and follow-up activities.\nEscalation & Step-Up in Care\nSupport the identification and coordination of patients who may require escalation or transition to a higher level of care.\nCoordinate with Talkspace providers and patients to facilitate a safe and smooth transition back to an appropriate UHS facility when additional or higher-level care is needed.\nWork with internal stakeholders to identify the appropriate UHS facility based on the patient's needs and circumstances.\nContact UHS facilities to coordinate scheduling and facilitate the transition of care.\nCommunicate relevant information, next steps, and expectations clearly to patients, providers, and facility stakeholders.\nTrack outstanding transition activities and ensure timely follow-through through completion.\nEscalate complex patient, scheduling, or operational issues to the Care Coordinator Manager or appropriate clinical team members.\nTeam Collaboration\nWork closely with Care Coordinators, Care Coordinator Managers, providers, and internal operational teams to support patient needs.\nCollaborate with Talkspace providers and UHS facility partners to facilitate patient access and continuity of care.\nCommunicate patient engagement trends, barriers, and operational issues to appropriate team members.\nFollow established workflows and contribute feedback and recommendations to improve patient support and care coordination processes.\nParticipate in team meetings, training, and ongoing process improvement initiatives.\nDocumentation & Quality\nMaintain accurate, complete, and timely documentation of patient outreach, activation, engagement, and care transitions.\nFollow established policies, procedures, and workflows related to patient communication, care coordination, and escalation.\nProtect patient confidentiality and handle sensitive patient information in accordance with applicable privacy and compliance requirements.\nSupport team performance and quality goals by completing assigned outreach and follow-up activities within established timelines.\nIdentify recurring barriers or issues impacting patient engagement and communicate opportunities for improvement to leadership.\nOther Responsibilities\nPerforms other related duties as assigned.\nProvides operational and patient support to the Care Coordination team as needed.\nAbout You \nHigh school diploma or equivalent required; associate or bachelor's degree in healthcare, social services, business, or a related field preferred.\n1-2 years of experience in care coordination, patient support, customer support, or case management.\nStrong written and verbal communication skills, with the ability to communicate effectively with patients, providers, and facility stakeholders.\nStrong organizational skills and demonstrated ability to manage multiple patients, tasks, and competing priorities.\nAbility to work independently while following established processes and escalating issues appropriately.\nStrong attention to detail and commitment to accurate documentation and follow-through.\nStrong problem-solving and critical-thinking skills, with the ability to identify barriers and determine appropriate next steps.\nAbility to handle sensitive patient interactions with professionalism, empathy, and discretion.\nComfortable working with technology and navigating multiple systems and platforms.\nComfortable working in a fast-paced, evolving environment and adapting to changing priorities.\nBonus Points\nExperience working directly with patients or members in a healthcare or service-oriented environment preferred.\nExperience with healthcare, behavioral health, telehealth, or provider networks preferred.\nFamiliarity with patient engagement, care transitions, or coordination between levels of care preferred.\nBenefits \nComprehensive Medical, Dental and Vision plans\nPre-tax benefits: HSA/ FSA\n401k Retirement Savings Program with matching up to 4%\nVoluntary benefits including disability, basic life or pet insurance, etc.\nMonthly Wellness Stipend to promote mental and physical self-care\nPTO and Remote First Environment\nRegular team events, including Wellness Workshops and Team Building Events\nFree access to Talkspace products for you and one household member, as well as access to a friends and family discount! \nCompensation\nAt Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.\nThe hourly range for this role is between $20 - $25/hr. Within the range, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. \nWhy Talkspace? \nTalkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population - 2 billion people - live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.\nCombining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!\nEQUAL OPPORTUNITY EMPLOYER\nTalkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional - such as not completing a formal degree program, taking a career break, or having a prior criminal record - if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.\nIndividuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.\nHow do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? \nDiversity\nDiversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.\nEquity\nEquity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.\nInclusion\nInclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.\nBelonging\nBelonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.","description_format":"text","description_chars":10710,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-10-08T00:50:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/talkspace-care-coordinator","json_url":"https://alion.io/job/talkspace-care-coordinator.json","meta":{"generated_at":"2026-10-11T00:45:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":976,"day_limit":5000,"remaining_today":4024,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21176},"rest":"https://alion.io/mcp/rest/get_company?id=21176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftalkspace-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftalkspace-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftalkspace-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/talkspace-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftalkspace-care-coordinator"}]}