{"id":2512765,"url":"https://alion.io/job/tamara-associate-product-manager-care","title":"Associate Product Manager - Care","company":{"id":48934,"name":"Tamara","domain":"tamara.co","url":"https://alion.io/company/tamara","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":26,"ghost_share":0.192,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":605},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-14T07:34:33Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T19:21:46Z","board_verified":false,"closed_at":"2026-10-16T19:21:46Z","days_open":2,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":1},"description":"About Us\nTamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.\nAbout Your Role:\nIt is a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Product. You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges, making a mark from day one. \nKey Responsibilities:\nCreate high quality requirements and user stories that accurately capture the user’s pain point\nCollaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time\nWork with squad members to gather feedback and incorporate it into the product development process.\nSupport product policies and procedures, ensuring compliance with regulatory requirements\nSupport the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers.\nCoordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch.\nAnalyze partner contacts, journey data, and operational insights to identify friction and help turn support-heavy processes into simple in-app self-serve workflows.\nHelp build tooling and surveys that systematically collect partner insights and feedback, using the findings to improve processes and measure the support experience provided across Care.\nEnsure partners receive clear, contextual information about statuses, timelines, next steps, and actions required from them; particularly for disputes, compliance, onboarding, settlements, payouts, and account management.\nSupport the automation, testing, launch, and continuous improvement of partner journeys, including clear exception handling and handoffs to Partner Care; track outcomes such as self-serve resolution, deflection, partner effort, and satisfaction.\nYour Expertise:\nBachelor’s degree in Engineering, Computer Science, Business, Marketing or a related field.\nAt a minimum, internship or co-op training experience in a relevant field with a maximum of 2 years of experience\nFluent in reading, writing, and conversing in both Arabic and English.\nDemonstrated project management skills and ability to take ownership of deliverables to achieve desired outcomes.\nSkills\nStrong analytical and problem-solving abilities, with a focus on data-driven decision-making.\nExcellent organizational skills with the ability to prioritize, multi-task, and work independently.\nEffective influencing and persuasion skills, using logical and data-driven business cases.\nAttributes\nSelf-starter with a bias for action, thriving in fast-paced and ambiguous environments.\nResilient and adaptable, with a can-do attitude toward challenges and opportunities.\nGoal-oriented, with a drive to set high personal standards and work collaboratively where needed.","description_format":"text","description_chars":3462,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[{"name":"Central African Republic","iso":"CF"}],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-14T09:16:05Z"},{"event":"close","at":"2026-10-16T19:21:46Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/tamara-associate-product-manager-care","json_url":"https://alion.io/job/tamara-associate-product-manager-care.json","meta":{"generated_at":"2026-10-17T11:58:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48934},"rest":"https://alion.io/mcp/rest/get_company?id=48934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftamara-associate-product-manager-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftamara-associate-product-manager-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftamara-associate-product-manager-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tamara-associate-product-manager-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftamara-associate-product-manager-care"}]}