{"id":2625908,"url":"https://alion.io/job/tamara-collections-advisor","title":"Collections Advisor","company":{"id":48934,"name":"Tamara","domain":"tamara.co","url":"https://alion.io/company/tamara","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":26,"ghost_share":0.154,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3072},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-15T12:36:04Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T22:37:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us:\nTamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.\nAbout the role\nAs a Collection Specialist, you will be responsible for managing and recovering overdue payments from customers in the UAE market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities.\n\nYour Responsibilities\nAttempt 300-350 calls on a daily basis.\nContact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments.\nAccurately document all customer interactions and update CRM systems in real-time.\nEscalate unresolved or high-risk cases to the team lead or concerned departments.\nEnsure all communications are compliant with CBUAE collection guidelines and Tamara's internal policies.\nMeet daily and monthly collection targets and maintain high customer satisfaction standards.\nCan work as per the defined collection shifts starting as early as 8:00 AM KSA time.\nShould be comfortable working in rotational shifts. \nYour expertise\nBachelor's degree (preferred but not mandatory).\n1-2 years of experience in debt collection, customer service, or telecalling roles.\nGood understanding of collection tactics to convince the customer\nFluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino.\nStrong convincing, persuasion, and problem-solving skills.\nFamiliarity with CRM tools and dialer systems is preferred.\nUnderstanding of MS Excel is strong plus\nWhat We Offer\nCompetitive salary and performance-based incentives.\nOpportunity to work with one of the fastest-growing fintechs in the region.\nModern workspace, training, and growth opportunities.\nExposure to multi-national customer interactions and regional collections best practices.","description_format":"text","description_chars":2288,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":false},{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-15T15:00:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":106,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-16T00:53:11Z"},"pay":null,"html_url":"https://alion.io/job/tamara-collections-advisor","json_url":"https://alion.io/job/tamara-collections-advisor.json","meta":{"generated_at":"2026-10-16T00:53:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48934},"rest":"https://alion.io/mcp/rest/get_company?id=48934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftamara-collections-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftamara-collections-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftamara-collections-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tamara-collections-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftamara-collections-advisor"}]}