{"id":351931,"url":"https://alion.io/job/tamara-customer-care-advisor-non-voice","title":"Customer Care Advisor (Non-voice)","company":{"id":48934,"name":"Tamara","domain":"tamara.co","url":"https://alion.io/company/tamara","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":27,"ghost_share":0,"stale_share":0.259,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-23T08:42:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T16:21:04Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":214},"description":"About Us\nTamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.\nYour role\nWe're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office.\nDrawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.\nWith a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.\nYou are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented-persevering regardless of circumstances, always finding a way through, no matter the challenges.\nYou will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.\nYour responsibilities\nAnswer inbound Emails and respond to live chats in an efficient manner.\nIdentify customer questions, concerns, and overall needs.\nProvide accurate answers and solutions to customer queries.\nReviewing customer accounts and transactions while resolving issues.\nGiving detailed explanations of services.\nUnderstanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.\nReviewing customer accounts and transactions while resolving issues.\nGiving detailed explanations of services.\nYour expertise\nUniversity Graduates.\nPrevious customer service experience is a plus.\nNative Arabic speaker.\nFluency in English Language, B2 profile.\nAbility to use computers.\nAbility to use internet applications.\nGreat verbal & written communication skills.\nAbility to handle customers’ issues.\nAbility to solve problems in a short period of time.\nFlexibility with rotational working hours/days.\nAll qualified individuals are encouraged to apply.","description_format":"text","description_chars":2887,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-09-05T19:01:44Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.37,"p_room":0.28,"age_days":214,"expected_fill_days":79,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/tamara-customer-care-advisor-non-voice","json_url":"https://alion.io/job/tamara-customer-care-advisor-non-voice.json","meta":{"generated_at":"2026-10-24T19:06:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48934},"rest":"https://alion.io/mcp/rest/get_company?id=48934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftamara-customer-care-advisor-non-voice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftamara-customer-care-advisor-non-voice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftamara-customer-care-advisor-non-voice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tamara-customer-care-advisor-non-voice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftamara-customer-care-advisor-non-voice"}]}