{"id":1086188,"url":"https://alion.io/job/tamara-customer-partner-care-trainer","title":"Customer Care - Trainer","company":{"id":48934,"name":"Tamara","domain":"tamara.co","url":"https://alion.io/company/tamara","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":23,"ghost_share":0.13,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-09-25T05:45:01Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1020},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T07:58:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T21:16:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"About Us\nTamara is the leading fintech platform to shop, pay, and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch, as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, and Checkout.com, amongst others.\nAbout the Role\nThe Customer Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service.\nThis role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs.\nResponsibilities\nTraining Delivery\nDeliver instructor-led training sessions for new hires and existing Customer Care teams.\nFacilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features.\nEnsure sessions are engaging, interactive, and aligned with learning objectives.\nOnboarding Support\nFacilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions.\nSupport the transition from training to the operational environment by reinforcing key processes and expectations.\nLearning Reinforcement\nConduct refresher sessions and targeted training to address knowledge gaps or operational updates.\nReinforce key concepts through coaching, practical exercises, and scenario-based learning.\nTraining Effectiveness\nGather feedback from participants and stakeholders to evaluate training effectiveness.\nShare observations and improvement opportunities with the Training Design team to enhance future training programs.\nTraining Content Maintenance\nEnsure training materials from the Training Design team are used consistently and stay up to date during delivery.\nFlag outdated or unclear materials to the Training Design team for review and updates.\nCollaboration with Operations\nWork closely with Operations leaders and SMEs to stay aligned with process updates, product changes, and operational priorities.\nEnsure training delivery reflects current operational practices.\nQuality & Coaching Support\nObserve customer interactions where relevant to identify learning opportunities.\nProvide feedback and reinforcement to support applying training in the live environment.\nContinuous Learning\nStay informed about product updates, process changes, and service standards to ensure accurate training delivery.\nContinuously improve facilitation techniques to enhance learner engagement and knowledge retention.\nYour expertise\n.\nExperience: 2-3 years of experience in a full-time training role within customer support, partner support, customer service, or a related environment.TOT certification is a strong plus.\nTraining and Development Skills: Strong training and development skills are essential. This includes the ability to deliver and implement effective training programs, assess training needs, and evaluate training effectiveness. \nCommunication Skills: Excellent communication skills, both verbal and written, are critical for a trainer. They must be able to effectively convey information and instructions to trainees, as well as communicate with colleagues and stakeholders.\nCustomer/ Partner Care Skills: A deep understanding of customer service principles and best practices is essential. Care trainers should be able to coach trainees on how to handle various interactions, resolve issues efficiently, and maintain a positive customer/partner experience.\nOrganizational Skills: Strong organizational skills are necessary to manage training schedules, materials, and resources effectively. Care trainers often juggle multiple tasks and responsibilities, so the ability to prioritize and manage time efficiently is crucial.\n Adaptability: The ability to adapt to changing priorities, technologies, and business processes is important in a fast-paced Care environment. Care trainers should be flexible and able to quickly adjust training programs as needed.","description_format":"text","description_chars":4560,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-09-21T09:17:16Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":146,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/tamara-customer-partner-care-trainer","json_url":"https://alion.io/job/tamara-customer-partner-care-trainer.json","meta":{"generated_at":"2026-09-26T00:56:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":890,"day_limit":5000,"remaining_today":4110,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}