{"id":2266989,"url":"https://alion.io/job/tamara-partner-onboarding-advisor","title":"Partner Onboarding Advisor","company":{"id":48934,"name":"Tamara","domain":"tamara.co","url":"https://alion.io/company/tamara","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":21,"ghost_share":0.048,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2685},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-11T06:07:39Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T18:57:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About Us \nTamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.\nYour role\nThe Partner Onboarding Advisor is responsible for executing Tamara’s merchant onboarding steps end-to-end for assigned merchants-focusing on accuracy, SLA adherence, and a smooth merchant experience. The role owns KYB, compliance and fraud checks, integration coordination, and activating merchants/partners for go-live readiness.\nYour responsibilities\n1) Merchant intake & case ownership\nPick up assigned merchants from the relevant queue/view, take ownership, and manage the case through activation/go-live.\nMonitor and work on support queues for merchants who are not live yet; action tickets promptly and correctly, ensure all actions/decisions are documented in internal notes, and communicate clearly and professionally with merchants throughout the full ticket lifecycle (updates, requests, and resolution).\nMake proactive follow-up calls with merchants that have pending actions (e.g., missing go-live requirements, pending integration steps on the merchant side, or pending contract signature) to unblock progress, reduce average time-to-go-live, improve conversion rates by increasing the % of merchants who complete pending actions and go live, and improve NPS by creating a more supportive onboarding journey.\n2) KYB & document collection/validation\nValidate submitted documents (CR/Trade License/Freelancer certificate, ID, IBAN, VAT where applicable) and ensure they meet minimum validity and quality requirements.\nConfirm consistency across documents and system fields (legal names, expiry dates, authorized signatory, entity type).\nProactively follow up to request missing information, requirements, or documents.\n3) Compliance & fraud checks\nEnsure required checks are completed and recorded per process; escalate unclear or exception cases via defined escalation paths.\n4) Integration & activation readiness\nCoordinate with relevant internal teams (e.g., Integrations, Risk/Compliance/Trust & Safety) to unblock merchants and progress integration/activation steps.\nSupport merchants through blockers to go live via support queues and follow-ups.\n5) Support queues & KYB updates\nWork support queues to help merchants who are facing blockers to go live.\nValidate and process changes for merchants updating their KYB information, ensuring updates are correct and compliant.\n6) Merchant communication & follow-ups\nMaintain clear, professional communication with merchants through approved channels.\nA significant part of the role is calling merchants to follow up and request missing information/documents to keep cases moving within SLA.\nYour expertise\n0-2 years experience in onboarding, operations, customer operations, compliance operations, KYC/KYB, or a similar process-driven role.\nStrong attention to detail and comfort working with checklists, evidence, and audit-ready documentation.\nAbility to manage a queue and prioritize by SLA/impact.\nClear written communication and professional stakeholder management.\nComfortable working in English.\nFamiliarity with KYB/KYC concepts and screening/risk workflows.\nExperience using Salesforce (or similar CRM) for case management.\nExperience working in fintech, payments, marketplaces, or regulated environments","description_format":"text","description_chars":3707,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-11T06:53:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":146,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/tamara-partner-onboarding-advisor","json_url":"https://alion.io/job/tamara-partner-onboarding-advisor.json","meta":{"generated_at":"2026-10-12T21:23:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34819,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48934},"rest":"https://alion.io/mcp/rest/get_company?id=48934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftamara-partner-onboarding-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftamara-partner-onboarding-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftamara-partner-onboarding-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tamara-partner-onboarding-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftamara-partner-onboarding-advisor"}]}