{"id":3289578,"url":"https://alion.io/job/tandem-health-it-solutions-engineer","title":"IT Solutions Engineer","company":{"id":685180,"name":"Tandem Health","domain":"tandemhealth.ai","url":"https://alion.io/company/tandemhealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":15,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":144000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"AI Agents","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-10-26T17:06:06Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T06:18:23Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Build something monumental for Healthcare!\nAt Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.\nWe’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!\nAbout the Role\nHelp make Tandem work reliably in the IT environments where clinicians use it. As our IT Solutions Engineer, you’ll combine hands-on technical investigation with customer ownership, working directly with hospital and clinic IT teams and the engineers who build our product.\nYour remit spans Tandem’s products: app deployment, virtual desktops, browsers, integrations, sign-in and audio setups. When something goes wrong, the cause can sit anywhere between our product, a device and the customer’s IT environment. You’ll bring the right people together, find the cause and stay with the issue until the fix works for the customer. You’ll be the one clear technical owner for customer IT teams from first report to resolution, while the relevant engineering team owns the product fix and you provide the evidence and verify the outcome.\nYou do need strong enterprise IT fundamentals, a methodical approach and the ability to lead an investigation across systems and teams.\nYou’ll work closely with Product, Medical Operations and Customer Success across our markets. Beyond resolving individual issues, you’ll turn what you learn into better diagnostics, setup guidance and product improvements that prevent repeat problems and help Medical Operations and Customer Success solve more on their own.\nWhat You'll Do\nLead complex post-sales technical investigations with customer IT teams and partners, keeping ownership of communication and next steps through resolution.\n\nTroubleshoot across Windows clients, app deployment, virtual desktops, browser and network policies, integrations, sign-in and audio devices, involving specialists where needed.\n\nUse logs, environment checks and test setups to isolate causes and give the relevant engineering team actionable reproductions of product issues, not open-ended escalations.\n\nCoordinate fixes across teams, track progress and verify that they work in the customer’s environment.\n\nSupport go-live readiness by reviewing customer environments with Enablement, Medical Operations and Customer Success and flagging technical risks early.\n\nTurn recurring issues into troubleshooting guides, scripts, diagnostics and product improvements so they stop coming back and colleagues can solve more problems independently.\n\nWhat You Bring\nHands-on experience in a customer-facing technical role, such as post-sales solutions engineering, technical support engineering or IT infrastructure, ideally in B2B SaaS or healthcare IT.\n\nHands-on Citrix experience, including policies, virtual channels and device redirection; experience with IGEL, VMware Horizon, Azure Virtual Desktop or Windows 365 is also valuable.\n\nStrong Windows and enterprise IT fundamentals, including software deployment, devices and drivers, group policies and Remote Desktop, plus working knowledge of browsers and networking.\n\nA methodical approach to unfamiliar problems: form a hypothesis, test it, read the logs and document what you find.\n\nBasic scripting, for example PowerShell or Python, to check environments, automate tests or analyse logs.\n\nClear communication with IT administrators, clinicians and engineers, and the ability to coordinate an investigation across teams without losing ownership.\n\nPatience and persistence with problems that take more than one call to solve.\n\nWorking proficiency in English.\n\nBonus Points\nExperience with EHR systems, healthcare IT or integrations between clinical systems.\n\nExperience with audio: microphones, dictation hardware such as Philips SpeechMike, conference systems or room acoustics.\n\nKnowledge of browser and network setups, such as extension policies, microphone permissions, proxies and firewalls.\n\nExperience with macOS, iOS or Android in managed environments.\n\nExperience with enterprise sign-in, such as Microsoft Entra ID and SSO.\n\nExperience building with agentic engineering.\n\nAdditional European languages, for example German, French.\n\nLocation\nWe believe the best ideas happen when we’re together. This role is based in our vibrant HQ at Kungsgatan 12-14 in the heart of Stockholm where you will work primarily from our office to collaborate, connect, and build our culture.\nHow to Apply\nWe adopt a continuous selection process, so please make sure to apply with your CV in English.\nOur interview process consists of 4 stages:\nScreening interview with Talent Acquisition\n\nFollow-up interview with one of our Team Leads\n\nHome case and presentation at our office - Join us in the Stockholm office for a lunch and a presentation to experience our our culture firsthand, collaborate with our team, and see how you work in action.\n\n Benefits\nCompetitive salary & company stock options\n\n30 days/year of paid vacation\n\n5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives\n\nGenerous Parental leave top-up for new parents\n\nPrivate Medical Insurance to stay healthy\n\nMental health support through our partner Mindler\n\nPension program\n\nSocial and team-building activities (off-sites, after works, winter/summer parties)\n\nAn opportunity to make a real positive impact in the world of healthcare\n\nWork with some of the best minds in AI, healthcare, and engineering.\n\nWe review our benefits packages on a regular basis and might modify our benefits from time to time.\nCulture at Tandem\nAt Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.\nOur culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.\nEven though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.\nWe hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.\nTandem handles sensitive patient data and will conduct a background check before hiring any candidate.","description_format":"text","description_chars":6853,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Parental leave","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-26T19:44:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":71,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/tandem-health-it-solutions-engineer","json_url":"https://alion.io/job/tandem-health-it-solutions-engineer.json","meta":{"generated_at":"2026-11-02T07:57:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685180},"rest":"https://alion.io/mcp/rest/get_company?id=685180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftandem-health-it-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftandem-health-it-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftandem-health-it-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tandem-health-it-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftandem-health-it-solutions-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3289578}},{"tool":"search_jobs","arguments":{"company":"tandemhealth.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3289578},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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