{"id":2188666,"url":"https://alion.io/job/tandy-leather-technical-support-specialist","title":"Technical Support Specialist","company":{"id":1784048,"name":"Tandy Leather","domain":"tandyleather.com","url":"https://alion.io/company/tandyleather-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"FortiGate","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-09T16:42:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T14:36:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"IT Support Specialist\nLocation: Benbrook, TX\nReports To: Senior Manager IT Service Desk\nCollaborates With: IT Team, Stores, Distribution Center, Corporate teams\nPosition Overview\nThe IT Support Specialist delivers hands-on and phone support to Tandy's corporate office, distribution center, and retail stores, and works as the Tier 2 resource for complex or high-priority issues. You will resolve tickets within SLA, provide white-glove service to corporate staff and executives, and keep warehouse scanning and label printing running through Zebra handhelds and printers.\nThe role also owns day-to-day quality in our ITSM system, supports a hybrid Active Directory/Microsoft Entra ID environment with Intune and Ninjaone managed endpoints, handles Meraki and Cisco Catalyst troubleshooting, assists with automating repetitive work, and supporting our Point-of-Sale devices. It is a customer-facing role that suits someone with strong technical skills, a service-first mindset, and an interest in improving how IT support runs.\nKey Responsibilities\nWork service desk incidents and requests, ensuring they are resolved within SLA and all work is properly documented in the ITSM tool.\nProvide hands-on and phone support for computers, peripherals, Point of Sale (POS) systems, and network equipment.\nServe as a technical resource for complex or high-priority issues, performing advanced troubleshooting to identify and resolve root causes.\nAdminister user accounts, permissions, and access controls within Microsoft Entra (Azure AD) and other Identity and Access Management (IAM) systems.\nInstall, configure, and troubleshoot computer hardware, software, and mobile devices (Zebra, Apple, Android) managed via RMM/MDM.\nDeliver white-glove, high-touch support to corporate staff and leadership, including onboarding setup, desk-side visits, meeting room and Teams conferencing support, and proactive follow-up.\nWrite knowledge base articles and promote self-service where appropriate.\nAdminister and improve ITSM queues, request types, workflows, SLAs, automation rules, and reporting, and escalate trends to leadership.\nContribute to IT projects impacting service desk operations, retail technology, and corporate systems.\nRequired Skills & Experience\n4-6 years of hands-on IT support experience in a service desk or technical support environment.\nHands-on experience supporting a hybrid Windows Active Directory and Microsoft Entra ID environment, including identity and access management.\nExperience with, or direct participation in, a conversion or migration from hybrid Active Directory to Entra ID and configuring SSO.\nExperience with a MDM platform, preferably Microsoft Intune and NinjaOne\nExposure supporting Microsoft Dynamics 365 Business Central or similar ERP systems.\nHands-on experience in a warehouse or distribution environment supporting Zebra handheld devices and Zebra printers, including basic printer maintenance.\nDemonstrated white-glove customer service experience supporting corporate staff and executives.\nExperience configuring and managing Cisco Meraki and Cisco Catalyst equipment, with solid networking fundamentals (TCP/IP, DHCP, DNS, VLANs, VPN, and Wi-Fi troubleshooting).\nExperience supporting Point of Sale (POS) systems and peripherals in a retail environment.\nProficiency with Windows operating systems, Microsoft 365, and endpoint management.\nExcellent troubleshooting and problem-solving skills, with strong written and verbal communication and the ability to explain technical issues to non-technical users.\nHighly organized and detail-oriented, able to manage competing priorities in a fast-paced environment.\nPreferred Qualifications\nBasic knowledge of firewalls, preferably Fortinet FortiGate (policy review, VPN troubleshooting, and log analysis).\nProficiency with IT Service Management tools (e.g., Freshservice, Jira Service Management) for ticket management and documentation.\nPrevious experience in a multi-site retail or distribution center setting.\nExperience deploying and administering devices in a zero-touch environment.\nDemonstrated ability to build rapport with C-suite executives while delivering premium, white-glove support.\nAbility to train and support end users and collaborate across departments.\nWillingness to work occasional night and weekend shifts and serve as part of the on-call IT support rotation.\nEQUAL EMPLOYMENT OPPORTUNITY\nAt Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for all employees regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal-opportunity employer.\nABOUT TANDY\nTandy Leather Factory, Inc., (http://www.tandyleather.com), headquartered in Fort Worth, Texas, and in business since 1919, is a specialty retailer of a broad product line including leather, leatherworking tools, buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores located in 40 US states, 6 Canadian provinces, and Spain.","description_format":"text","description_chars":5332,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bags, Luggage & Leather Goods","Arts, Crafts & Hobby Supplies"],"lifecycle":[{"event":"open","at":"2026-10-09T17:01:52Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:4","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/tandy-leather-technical-support-specialist","json_url":"https://alion.io/job/tandy-leather-technical-support-specialist.json","meta":{"generated_at":"2026-10-12T20:16:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1784048},"rest":"https://alion.io/mcp/rest/get_company?id=1784048"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftandy-leather-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftandy-leather-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftandy-leather-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tandy-leather-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftandy-leather-technical-support-specialist"}]}