{"id":3669499,"url":"https://alion.io/job/tangible-support-engineer-ai-driven-us-timezone","title":"Support Engineer - AI-Driven (US Timezone)","company":{"id":4464767,"name":"Tangible A","domain":"tangible.com","url":"https://alion.io/company/tangible-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-01T13:09:09Z","employer_posted_date":null,"last_verified_at":"2026-11-01T13:09:09Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Location: Fully Remote (ideally in the Americas)\nCoordination time: US timezone\nEmployment Type: Contract\nTangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.\nWe are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows.\nYou will work in the US timezone and act as the bridge between clients and the engineering team.\nTasks\nRespond to client emails in clear, professional English (AI-assisted but human-reviewed)\n• Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications\n• Develop strong contextual awareness of platform workflows, data flows, and business logic\n• Identify whether an issue is user error, configuration issue, data problem, or system defect\n• Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)\n• Escalate structured, well-documented tickets to the development team when required\n• Raise change requests based on recurring client feedback\n• Detect potential bugs, inconsistencies, or edge cases from client reports\n• Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis\n\nRequirements\nExcellent written English (must be comfortable handling professional client communication)\n\n• Comfortable working in the US timezone\nStrong logical thinking and ability to understand complex workflows\n• Experience using Jira Service Management and Jira Software\n• Ability to distinguish between bugs, feature gaps, and configuration errors\n• Familiarity with SaaS platforms and structured support processes\n• Comfortable using AI tools to improve productivity and clarity\n\nBig Plus\nBackground in fintech, finance, or transaction/deal workflows\n• Experience in SaaS technical support or client-facing technical roles\n• Based in the Americas (US timezone overlap preferred)\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T08:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/tangible-support-engineer-ai-driven-us-timezone","json_url":"https://alion.io/job/tangible-support-engineer-ai-driven-us-timezone.json","meta":{"generated_at":"2026-11-06T16:13:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4464767},"rest":"https://alion.io/mcp/rest/get_company?id=4464767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftangible-support-engineer-ai-driven-us-timezone"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftangible-support-engineer-ai-driven-us-timezone"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftangible-support-engineer-ai-driven-us-timezone"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tangible-support-engineer-ai-driven-us-timezone\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftangible-support-engineer-ai-driven-us-timezone"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3669499}},{"tool":"search_jobs","arguments":{"company":"tangible.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3669499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}