{"id":1308623,"url":"https://alion.io/job/tango-it-helpdesksupport-engineer","title":"IT Helpdesk/Support Engineer","company":{"id":2189487,"name":"Tango","domain":"tango.me","url":"https://alion.io/company/tango-me","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Cloudflare","optional":true},{"name":"Crowdstrike","optional":true},{"name":"GCP","optional":true},{"name":"Okta","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-09-17T11:36:47Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-28T01:39:45Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nTango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.\nThe B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.\nTango live stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!\nThe Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.\nThe best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).\n We’re looking for a hands-on junior IT support engineer to be our go-to person in the Kyiv office. You’ll handle day-to-day hardware and software support for colleagues, manage equipment, and work closely with the Corp-IT team spread across Warsaw, Tel Aviv, and Limassol. This is a great opportunity to grow into a full sysadmin role - you’ll get exposure to modern cloud-based infrastructure and enterprise tooling from day one.\nDo you want to join the party?\nResponsibilities\nBe the first point of contact for IT issues in the Kyiv office (hardware, software, connectivity, accounts)\nSet up and configure laptops (macOS and Windows) for new hires, including enrollment in MDM\nHandle onboarding and offboarding tasks: account provisioning, equipment hand-off, asset tracking\nTroubleshoot network and Wi-Fi issues in the office; escalate to senior engineers when needed\nManage and track IT inventory (laptops, peripherals, accessories)\nProcess IT requests via our helpdesk system (Jira Service Management)\nPurchase the IT equipment \nFollow and improve documentation for common support procedures in Confluence\nRequirements\nBasic understanding of networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting\nComfortable working with both macOS and Windows in a corporate environment\nFamiliarity with Google Workspace (Gmail, Drive, Meet, Admin basics)\nUnderstanding of user account lifecycle: creation, access management, password resets\nAbility to follow runbooks and document your own steps clearly\nGood communication skills - able to explain technical issues to non-technical colleagues\nResponsible and reliable: office presence is critical, this role cannot be done remotely\nIntermediate English: enough to read technical documentation and communicate in writing with the global team\nAny of the following is a bonus, not a dealbreaker:\n Okta / SSO basics \n Jamf or Intune experience \n CLI / basic scripting \n FortiNet / VPN awareness \n Previous helpdesk role \n IT course or certification \nYou will get:\nA real learning environment with hands-on mentorship from experienced engineers\nGradual exposure to modern enterprise tools: Okta, Jamf, Intune, GCP, CrowdStrike, Cloudflare\nA collaborative, distributed Corp-IT team across four countries\nA clear path to grow into a full sysadmin role over time\nWhat we offer:\nInternational company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.\nGranting an Option;\nA professional environment with great people to work with;\nCompetitive salary, performance review;\nFlexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;\nSocial and welfare packages;\n20 working days paid vacation and 100% sick leaves coverage;\nOpportunities to make a difference, to develop and grow;\nRegular corporate celebrations, team buildings and fun activities;\nComfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.","description_format":"text","description_chars":4060,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T15:13:26Z"}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["conf:11","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tango-it-helpdesksupport-engineer","json_url":"https://alion.io/job/tango-it-helpdesksupport-engineer.json","meta":{"generated_at":"2026-09-28T02:42:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1441,"day_limit":5000,"remaining_today":3559,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}