{"id":1308618,"url":"https://alion.io/job/tango-it-support-engineer","title":"IT Support Engineer","company":{"id":2189487,"name":"Tango","domain":"tango.me","url":"https://alion.io/company/tango-me","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"GCP","optional":false},{"name":"GitLab","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"LLM","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"FortiGate","optional":true},{"name":"ITIL","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-23T07:30:51Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-28T01:39:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nTango's Corporate IT team supports ~560 people across four offices - Warsaw, Limassol, Kyiv and Tel Aviv - and runs the company's identity, endpoint, network and SaaS estate.\nYou will be a 2-line IT engineer of the team: second-line support for the whole company, first point of contact for everyone in the Limassol office, and administrator of the systems R&D depends on every day - GitLab, Google Cloud access, Jira and Confluence. It is a hands-on role with real weight: the person you are replacing closed close to half of the team's requests across all four offices.\nResponsibilities\nL2 support, company-wide\nSecond-line support for all offices: access requests, accounts, devices, SaaS management.\nLocal IT for the Limassol office - every employee there, plus the hardware fleet (macbooks), meeting rooms and office network. Help is both local and global; the desk is one team across four locations.\nAccess & identity administration\nAdminister GitLab, Google Cloud IAM and internal tool access - your daily routine and your main improvement focus.\nRun joiner / mover / leaver flows through HiBob → Okta → Google Workspace; keep group and role hygiene in Okta.\nContinuous improvement\nTurn recurring manual work into automation: access templates by role, request-type automations, self-service where a ticket is not needed. You see the routine closest, so you propose what to fix first.\nEndpoints & office infrastructure\nmacOS fleet in Jamf (Jamf Pro + Connect), Windows in Intune; compliance and inventory hygiene.\nLimassol office network: day-to-day operation and troubleshooting of firewall, switching and Wi-Fi; the infrastructure engineer owns design and upgrades, you own that it works every day.\nMeeting-room AV, printers, ISP relations.\nJira & Confluence administration and integrations\nAdminister Jira and Confluence: projects, permissions, request types, automations, knowledge base.\nBuild and maintain integrations around them - Slack (requests and notifications in the flow of work), HiBob and Okta (lifecycle data), and AI-assisted tooling: LLM-based triage and categorisation of requests, a Slack assistant that answers from the Confluence knowledge base and opens tickets when it cannot, automated resolution of the simplest request types.\nDocumentation & ownership\nKeep runbooks and the service registry current for everything you administer. Every system you touch has a documented owner, an admin and a renewal date - you make sure that stays true.\nRequirements\nMust have\n4+ years in IT support / system administration in a multi-office, SaaS-first company, with at least 2 years at second line.\nOkta (or another enterprise IdP): SAML/OIDC integrations, groups, rules, lifecycle.\nGoogle Workspace administration.\nJamf (or equivalent macOS MDM) and Intune; comfortable with a mostly-Mac fleet.\nGitLab administration (groups, permissions, SSO) and Google Cloud IAM.\nGood networking knowledge: routing & switching, firewall and Wi-Fi configuration, troubleshooting (CCNA/CCNP level).\nJira and Confluence administration: automations, request types, permissions, workflows, integrations.\nSecurity hygiene fundamentals: MFA and least-privilege access, device encryption, phishing awareness, clean offboarding - and comfort working alongside a security team.\nFluent written and spoken English; clear, calm communication with users at every level.\nNice to have\nRussian (a large part of the team and user base).\nFortinet (FortiGate / FortiSwitch) hands-on experience.\nScripting for automation: Bash, Python or Google Apps Script; Okta Workflows; Jira Automation at scale.\nExperience integrating LLM/AI tooling into support workflows (Slack bots, Atlassian Rovo, ticket triage).\nITIL Foundation.\nWhy this role\nModern cloud-based infrastructure, the opportunity to rapidly grow.\nOwnership of real systems from day one: identity, endpoints, Jira/Confluence, R&D access.\nA modernization agenda already in flight, with room to shape the parts you touch.\nFour offices, one team - you will work with colleagues in Warsaw, Kyiv and Tel Aviv daily.\nWhat we offer\nStock options - every employee is a partner in the company \nCompetitive salary and performance review bonus \nHybrid working model: one day per week remotely \nOfficial employment in Cyprus: work permit visa for employees and residence permit for spouses Medical insurance (100% for employees, 75% for family members) \nComfortable office in Limassol centre with lunch, dinner and snacks \nOpportunities for professional growth, Greek lessons, sport compensation \nFamily corporate events - we believe our spouses are part of our professional success \nTango is Title Sponsor of Aris Limassol F.C.: free attendance at matches, VIP and Sky Box access, events and merchandise \nGifts for employees","description_format":"text","description_chars":4767,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Hybrid work","Stock options"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T15:13:26Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tango-it-support-engineer","json_url":"https://alion.io/job/tango-it-support-engineer.json","meta":{"generated_at":"2026-09-28T05:59:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4161,"day_limit":5000,"remaining_today":839,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}