{"id":4216950,"url":"https://alion.io/job/tangspac-consulting-application-maintenance-analyst-contract","title":"Application Maintenance Analyst_(Contract)","company":{"id":3802168,"name":"Tangspac 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Excel","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Provide end-to-end support for customer-facing banking applications, transaction-processing services, and the underlying technology infrastructure.\nBanking Application and Customer Issue Support\nInvestigate customer-reported login, online banking, mobile apps, payment failures, delays, reversals, reconciliation exceptions, login and authentication issues, and failed, pending, duplicate, rejected, or delayed transactions.\nSupport incidents affecting core banking, retail and wholesale banking, cash management, customer information, credit cards, debit cards, card processing, global markets and enterprise and account-related services.\nAssess customer and business impact, providing timely updates.\nTransaction Investigation and Production Support\nPerform end-to-end transaction tracing across applications, databases, APIs, interfaces, middleware, operating systems, networks, storage, AS/400, mainframes, and downstream services.\nAnalyze application and system logs, SQLdata, batch records, error messages, monitoring alerts, and file-transfer results to isolate the point of failure.\nIdentify whether an issue originates from an application, database, scheduler, operating system, network, storage platform, middleware, external interface, or third-party service.\nSupport Start-of-Day and end-of-day processing, post-production releases, health checks, post-application deployments, health checks, assist teams with service restoration, and disaster recovery exercises.\nInfrastructure Maintenance and Engineering\nPerform or coordinate network troubleshooting, OS patching and upgrades.\nSafely stop and restart application, middleware, database, batch, and related services during maintenance; complete pre-checks, post-change validation, health checks, and business handover.\nMonitoring, Batch Operations, and Automation\nMonitor systems, transactions, batch jobs, interfaces, scheduled tasks, and file transfers using Splunk, Geneos, Control-M, SQL Monitor, and other enterprise tools.\nCreate and maintain dashboards, alerts, operational views, and actionable monitoring for application and infrastructure services.\nDevelop automation using UNIX/Linux shell scripting, SQL, or equivalent technologies to improve reliability and reduce manual effort.\nService Operations and ITIL Management\nApply Incident, Problem, and Change Management practices; participate in major incident recovery and restore services within agreed SLA and KPI targets.\nConduct root-cause analysis and post-incident reviews, track corrective and preventive actions, and coordinate permanent remediation for recurring issues.\nPrepare change records, risk and impact assessments, implementation steps, validation procedures and production-readiness evidence.\nSupport Service Request Management, operational acceptance, SLA reporting, and service-availability reporting.\n\nRequirements\nBachelor's degree in computer science, information technology, engineering, or a related discipline.\nAt least 1-9 years of relevant production support or infrastructure operations experience, preferably within banking or financial services.\nExperience supporting business-critical services in a 24x7 environment with formal SLA, incident, problem, and change controls.\nEssential:\nStrong troubleshooting skills across applications, Linux/UNIX or Windows, SQL databases, APIs, middleware, networks, storage, and batch-processing environments.\nHands-on experience with log analysis, SQL investigation, transaction tracing, service recovery, production deployment, and Start-of-Day or End-of-Day operations.\nWorking knowledge of Splunk, Geneos, Control-M, SQL Monitor, or comparable enterprise monitoring and scheduling platforms.\nAbility to create automation using AS400, shell scripting, SQL, mainframe or equivalent technologies.\nPractical knowledge of ITIL Incident, Problem, Change and Service Request Management processes.\nClear written and verbal communication, including management updates, technical documentation, runbooks, root-cause reports, and stakeholder coordination.\nSkills\nService Level Agreement Management, Microsoft PowerPoint, Maintenance Management, USP, Microsoft Excel, Problem Analysis, Service Planning, scientific discipline, Information Technology, Change Control Activities, Computer Science, Application Maintenance, Staff Management, Incident & 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