{"id":1528175,"url":"https://alion.io/job/tangspac-consulting-production-support-analyst-contract","title":"Production Support Analyst- Contract","company":{"id":3802168,"name":"Tangspac Consulting","domain":"tangspac.com","url":"https://alion.io/company/tangspac-consulting","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":7500,"currency":"SGD","period":"month","gross":true,"usd_annual":70500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T20:28:15Z","board_verified":false,"closed_at":"2026-10-21T20:28:15Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Responsibilities:\nPerform root cause analysis on application defects and provide solution for remediation.\nPrioritize defects and plan for production release based on defect criticality\nPerform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.\nProactively looking at areas of improvement to improve system resiliency and performance to scale to volumes\nMaintain production stability by ensuring deployments have completed the necessary risk and impact assessments.\nCommunicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.\nAssist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.\nComply to established SDM guidelines, processes, and IT policies.\nShare production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery\nEnsure application documentation is properly updated for each production release\nRequirement\n· Bachelors’ Degree in Computer Science or related field.\n3 or more years of production support experience across multiple technologies / platform\nStrong troubleshooting, analytical and problem-solving skills \nStrong written, oral communication skills and able to manage stakeholders / user / vendor\nAbility to easily adopt to any technology / environment\nAble to work independently with minimal supervision\nPreferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS. \nKnowledge in ITIL areas of incident and problem management.\nTechnically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400\nExperienced with ALDON and IBM RDi change management tools\nExperienced with BMC Control-M, Splunk and BMC Helix.\n\nApply here or share your your cv at \n\nSkills\nProblem and Incident Management, Software Defect Management, Office Work, Platform Management, Root Cause Analysis, International Payments, Scalable Systems, Computer Science, Stakeholder Engagement, Production Support, Production Deployment, Analytical and Problem-Solving Skills, Liaise With Stakeholders, Sit Testing, Post-production Support, Environmental Technology, Environment, Able To Work Independently","description_format":"text","description_chars":2524,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T14:00:00Z"},{"event":"close","at":"2026-10-21T20:28:15Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":70500,"is_top_pay":false},"html_url":"https://alion.io/job/tangspac-consulting-production-support-analyst-contract","json_url":"https://alion.io/job/tangspac-consulting-production-support-analyst-contract.json","meta":{"generated_at":"2026-10-22T04:32:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802168},"rest":"https://alion.io/mcp/rest/get_company?id=3802168"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftangspac-consulting-production-support-analyst-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftangspac-consulting-production-support-analyst-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftangspac-consulting-production-support-analyst-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tangspac-consulting-production-support-analyst-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftangspac-consulting-production-support-analyst-contract"}]}