{"id":3338787,"url":"https://alion.io/job/tanisha-systems-call-centre-agent","title":"Call Centre Agent","company":{"id":3800711,"name":"Tanisha Systems","domain":"tanishasystems.com","url":"https://alion.io/company/tanisha-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T13:04:53Z","employer_posted_date":null,"last_verified_at":"2026-10-27T13:04:53Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Dear partner,\nI hope you’re doing well.\nWe have an urgent hiring need for 5 Call Center positions in Mexico, and we’d like to engage your team to support us with the search.\nI’m sharing the JD so your team can review the requirements and start sourcing immediately, as we are working with a very tight timeline.\nThe key dates and requirements are:\nOpenings: 5 positions\n\nHiring deadline: Wednesday, September 9\n\nExpected start date: Monday, September 14\n\nProject duration: Through November 30\n\nGiven the timeline, we would appreciate your team starting the search in parallel while we confirm the commercial terms.\nCould you please confirm your recruitment fee? My understanding is that it is USD 200 per successful hire. Please also confirm the payment terms and whether a replacement/guarantee period is included, particularly considering the temporary nature of the project.\nPlease let me know if you need any additional information from our side to get started.\nJob Description:\nResponsibilities\nHandle inbound and/or outbound calls, providing customer support.\n\nResolve questions, complaints or requests in a clear, friendly and timely manner.\n\nAccurately register customer interactions in internal systems.\n\nFollow up on cases until resolution.\n\nMeet performance metrics such as response times, quality and customer satisfaction.\n\nEscalate complex cases to the appropriate teams.\n\nProvide support through other channels such as chat or email.\n\nStay updated on products, services and internal processes.\n\nRequirements\n4+ years of experience in call center or customer service roles.\n\nMandatory B2 English level.\n\nExcellent verbal and written communication skills in Spanish and 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