{"id":1994508,"url":"https://alion.io/job/tanium-customer-success-manager","title":"Customer Success Manager","company":{"id":3992,"name":"Tanium","domain":"tanium.com","url":"https://alion.io/company/tanium","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":625},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false},{"name":"Tanium","optional":false},{"name":"AI Agents","optional":true},{"name":"LinkedIn","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-07T08:20:42Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T04:25:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Basics:\nThis customer-facing roleis critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintainsits enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints.The successful candidate will be able to supporta significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. \nThis position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of threedays per week: Durham, NC.\nWhat You'll Do:\nEnsure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more \nWork with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies \nDevelop and maintain the necessary relationships with customers to ensure alignment to their business needs \nIdentify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas \nPerform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight \nSupport strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members \nContribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function \nMaintain a strong understanding of all aspects of the Tanium solutions and their value to customers \nWe're Looking For:\nEducation BA/BS or equivalent experience preferred \n\n Experience 5plus years ofexperience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model \nHas demonstratedconsulting and project management skills, experience withbuilding strategic relationships that drive business value for customers \n Working knowledge of endpoint technology and the areas of major business outcomes for a CIO \nTanium Certified Operator (nice to have) \nTanium Certified Administrator (nice to have) \n\nYou are: A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity \nCurious, willing to learn from others in your discipline, your customers, and other roles at Tanium \nWilling to contribute suggestions and ideas to further customer and Tanium goals \nEager to become an expert in demonstratingvalue and return on investment to our customers \nEagerto learn technology foundations and become a technical advisor on the Tanium platform and solutions. \nA strong communicator and intuitive listener \nProfessional, insightful, and values-driven \nMotivated to help to solve the toughest IT problems faced by organizations today \n\nOther Travel ranging from 5 - 15% within regional territory \nOnsite / customer-located work as deemednecessary by the customer and/or account team \n\nAbout Tanium \nTanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate. \nThe company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.\nTo learn how Tanium delivers Autonomous IT for unstoppable business, visit www.tanium.com and follow us on LinkedIn and X.\nOn a mission. Together. \nAt Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. \nAs a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. \nOur commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. \nEach of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. \nWhat you’ll get\nThe annual base salary range for this full-time position is $88,000 to $134,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.\nIn addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.\nTanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact . For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.\nPlease be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.\nThis link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.\nFor more information on how Tanium processes your personal data, please see our Privacy Policy.","description_format":"text","description_chars":7661,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-10-07T08:29:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 3","filings_12m":3,"filings_prev_12m":9,"green_card_filings_12m":3,"median_offered_wage_usd":257500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":47,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/tanium-customer-success-manager","json_url":"https://alion.io/job/tanium-customer-success-manager.json","meta":{"generated_at":"2026-10-12T07:07:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3992},"rest":"https://alion.io/mcp/rest/get_company?id=3992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftanium-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftanium-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftanium-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tanium-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftanium-customer-success-manager"}]}