{"id":1986745,"url":"https://alion.io/job/tankwaters-technical-support-supervisor-engineering-background","title":"Technical Support Supervisor - Engineering Background","company":{"id":3901309,"name":"Tankwaters","domain":"tankwaters.com","url":"https://alion.io/company/tankwaters","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-19T11:27:09Z","employer_posted_date":null,"last_verified_at":"2026-08-19T11:27:09Z","board_verified":false,"closed_at":null,"days_open":52,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":52},"description":"Manage and lead a team of technical support representatives\n\nEnsure technicians receive timely and effective support for their technical issues\n\nMonitor and maintain a high level of customer satisfaction\n\nDevelop ways to improve customer support processes\n\nTrain new team members on technical products tools and company procedures\n\nAssist the team in resolving complex technical issues\n\nStay updated on company products and services\n\nCollaborate with other departments including Customer Care Quality Technical and Operations teams\n\nPrepare detailed reports for management on team performance\n\nIdentify trends in support requests and suggest improvements to reduce repeated issues\n\nEnhance overall support quality and operational efficiency\n\nRequirements\nEducation: Bachelor’s degree in Engineering or a related technical field.\n\nExperience: 5 to 10 years of proven experience in the Home Appliances industry, with a strong preference for expertise in Cooling systems.\n\nTechnical Skills: Proficiency in Microsoft Office Suite (Advanced level preferred).\n\nFamiliarity with industry-standard engineering or ERP software.\n\nLanguages: Professional fluency in English (Written and Spoken).\n\nCore Competencies:\nExcellent communication and interpersonal skills.\n\nProven ability in Problem-Solving and technical troubleshooting.\n\nStrong leadership and Team Building capabilities to drive collaborative success.","description_format":"text","description_chars":1402,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T02:39:01Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.345,"p_room":0.35,"age_days":51,"expected_fill_days":20,"reasons":["seen:51","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/tankwaters-technical-support-supervisor-engineering-background","json_url":"https://alion.io/job/tankwaters-technical-support-supervisor-engineering-background.json","meta":{"generated_at":"2026-10-11T04:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2760,"day_limit":5000,"remaining_today":2240,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3901309},"rest":"https://alion.io/mcp/rest/get_company?id=3901309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftankwaters-technical-support-supervisor-engineering-background"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftankwaters-technical-support-supervisor-engineering-background"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftankwaters-technical-support-supervisor-engineering-background"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tankwaters-technical-support-supervisor-engineering-background\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftankwaters-technical-support-supervisor-engineering-background"}]}