{"id":3179798,"url":"https://alion.io/job/tanso-customer-strategy-operations-intern-fmx","title":"Customer Strategy & Operations Intern (f/m/x)","company":{"id":34696,"name":"Tanso","domain":"tanso.de","url":"https://alion.io/company/tanso-technologies-gmbh","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false},{"name":"n8n","optional":false},{"name":"Intercom","optional":true}],"status":"live","first_seen_at":"2026-10-23T10:14:22Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T17:29:45Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Become part of Tanso and decarbonize industries with us.\nWhat if the impact of your role extended beyond a job title?Not through marketing spin. Not through vague \"purpose-driven\" messaging. But through software that helps industrial companies understand, manage and actively reduce their environmental impact.\nThat's what Tanso is building. And it's one of the reasons people join us.\nWhy Tanso?\nTake Action in a Fast-Moving, High-Impact Environment. We move fast on sustainability because the urgency is real. That means decisions that matter, transparent processes, and the agility to navigate change.\nChallenge & Grow Through Ownership. Take ownership immediately, build expertise through hands-on experience, and leverage every available resource to achieve outsized impact.\nFoster Trust with Mission-Driven Collaborators. You'll join a team that prioritizes impact and each other. We give honest feedback, share credit, support each other when it matters, and hold high standards together.\nEmbrace Responsibility & Drive Impact. Turn fragmented emissions data into actionable insights. Your work has immediate, visible impact - clearer decision-making and genuine momentum toward change.\nAI First-Mindset. We embrace cutting-edge technology to solve sustainability challenges. Push the boundaries of innovation and stay ahead of what's possible.\nCommitment to Performance & Excellence. We cultivate a high-performance culture where you thrive. Push yourself and others to excel, celebrate wins, learn from setbacks, and raise the bar.\nYour role\nTo help our customers turn Tanso into measurable decarbonisation progress, we are looking for a Customer Strategy & Operations Intern (f/m/x) who builds the systems behind a scalable Customer Success organisation.As a Customer Strategy & Operations Intern, you help build the processes and tools that keep our Customer Success team running smoothly. You will dive deep into the Tanso product and our customers’ challenges, and use these insights to replace manual work with smart, automated workflows. Your work directly shapes how our customers onboard, adopt and grow with Tanso.\nKey responsibilities\nShape our Growth: Contribute your ideas to the development of our Customer Success organisation, ensuring it scales effectively as we help European industry lead global decarbonisation.\nProduct Expertise: Build in-depth knowledge of the Tanso platform to help customers master their carbon accounting and ESG data management and navigate complex methodological challenges.\nAutomation & AI: Contribute to the development of AI-powered tools and CRM automations, including workflows built on no-code/low-code platforms such as n8n or Make, to improve the customer experience and increase operational efficiency.\nProcess Engineering: Design, implement and continuously refine scalable Customer Success processes that raise efficiency and service quality, replacing manual tasks with structured, automated workflows. Build and maintain internal resources such as playbooks, handbooks and templates that give the team a clear and scalable operating framework.\nCustomer Enablement: Support onboarding sessions and workshops, and develop training materials that enable customers to work with the platform independently and confidently.\nData-Driven Insights: Consolidate data from multiple sources to identify friction points along the customer journey and translate these findings into concrete process improvements.\nOperational Ownership: Take ownership of operational tasks and proactively identify opportunities to improve them. Your perspective on how to turn day-to-day challenges into more efficient workflows is highly valued.\nYour profile\nConfident, everyday use of LLM-based tools.\nHands-on experience with no-code/low-code automation platforms, or a strong drive to learn them quickly.\nA proven track record of delivering results in a fast-paced, dynamic environment, ideally in a start-up or scale-up.\nBusiness-fluent English and German, both written and spoken.\nBased in Munich or willing to relocate.\nNice to Have\nPrior experience in a customer-facing role. (e.g. CS, Support or Consulting).\nFamiliarity with CRM or support tools such as HubSpot or Intercom\nWhat we offer\nHybrid working model that combines the benefits of onsite collaboration with the flexibility needed.\nSponsored access to EGYM Wellpass to prioritize your wellbeing with thousands of options.\nExclusive discounts that help you save on a wide range of everyday brands, services, and experiences.\nOur team\nWe're a diverse group of people, and that diversity is what makes us great. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback and be the best versions of ourselves.","description_format":"text","description_chars":4833,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["ESG & Carbon Accounting Software"],"lifecycle":[{"event":"open","at":"2026-10-23T21:04:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":32,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/tanso-customer-strategy-operations-intern-fmx","json_url":"https://alion.io/job/tanso-customer-strategy-operations-intern-fmx.json","meta":{"generated_at":"2026-10-30T20:08:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34696},"rest":"https://alion.io/mcp/rest/get_company?id=34696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftanso-customer-strategy-operations-intern-fmx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftanso-customer-strategy-operations-intern-fmx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftanso-customer-strategy-operations-intern-fmx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tanso-customer-strategy-operations-intern-fmx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftanso-customer-strategy-operations-intern-fmx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3179798}},{"tool":"search_jobs","arguments":{"company":"tanso.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3179798},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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