{"id":3179799,"url":"https://alion.io/job/tanso-customer-strategy-operations-manager-fmx","title":"Customer Strategy & Operations Manager (f/m/x)","company":{"id":34696,"name":"Tanso","domain":"tanso.de","url":"https://alion.io/company/tanso-technologies-gmbh","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":410},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-23T15:46:24Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T17:05:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Become part of Tanso and decarbonize industries with us.\nWhat if the impact of your role extended beyond a job title?Not through marketing spin. Not through vague \"purpose-driven\" messaging. But through software that helps industrial companies understand, manage and actively reduce their environmental impact.\nThat's what Tanso is building. And it's one of the reasons people join us.\nWhy Tanso?\nTake Action in a Fast-Moving, High-Impact Environment. We move fast on sustainability because the urgency is real. That means decisions that matter, transparent processes, and the agility to navigate change.\nChallenge & Grow Through Ownership. Take ownership immediately, build expertise through hands-on experience, and leverage every available resource to achieve outsized impact.\nFoster Trust with Mission-Driven Collaborators. You'll join a team that prioritizes impact and each other. We give honest feedback, share credit, support each other when it matters, and hold high standards together.\nEmbrace Responsibility & Drive Impact. Turn fragmented emissions data into actionable insights. Your work has immediate, visible impact - clearer decision-making and genuine momentum toward change.\nAI First-Mindset. We embrace cutting-edge technology to solve sustainability challenges. Push the boundaries of innovation and stay ahead of what's possible.\nCommitment to Performance & Excellence. We cultivate a high-performance culture where you thrive. Push yourself and others to excel, celebrate wins, learn from setbacks, and raise the bar.\nYour role\nTo build the engine that lets Customer Success scale, we are looking for a Customer Strategy & Operations Manager (f/m/x).As a Customer Strategy & Operations Manager, you will shape how Customer Success works at Tanso, from operating model and data to tooling, automation and scaled customer formats. Working closely with our Head of CS, you take ideas from concept to hands-on execution and make every CSM more impactful: more customers served, more value delivered, targets hit.\nKey responsibilities\n Strategy & Operations: You shape how Customer Success operates. Together with the Head of CS, you continuously sharpen our operating model (segmentation, lifecycle, playbooks) and OKR/goal process - and bring it to life, from concept to rollout. As the central link to Sales, Marketing, Product, Engineering and Climate Intelligence, you make sure everything we build and do is aligned on customer value.\n Tooling & Process Excellence: You keep the CS engine running and make it run smarter. You own and build our tech stack hands-on (HubSpot, Intercom, no-/low-code) and use automation and AI to free up CSMs to focus on what matters most: our customers.\nScaled Engagement & Enablement: You help CS scale. You build and run 1:n formats such as Tanso Academy, Tanso Update and our customer advisory board, and grow our customer community. With playbooks and templates, you enable CSMs to serve more customers without compromising on quality.\n Projects & Strategic Initiatives: You turn ideas into impact. You lead cross-functional CS projects from concept to execution: pilot fast, measure impact, then scale or kill.\nYour profile\nYou have experience in Customer Success Operations, Revenue Operations, Strategy & Operations or consulting, ideally in a B2B SaaS environment.\nYou think in data: you build dashboards and analyses that answer real questions, and translate insights into clear priorities and actions.\nYou are hands-on with tools. You have worked with CRM and customer engagement platforms (ideally HubSpot and Intercom), enjoy building automations with no-/low-code tools, and are curious about using AI in daily work.\nYou have led cross-functional projects end to end and know how to align stakeholders across multiple departments.\nYou combine structured, strategic thinking with a pragmatic drive to get things done. You spot problems early, take ownership and see solutions through.\nYou communicate clearly and confidently, whether you’re writing a playbook or aligning with leadership.\nYou're business-fluent in English and German, both written and spoken.\nYou're based in Munich or willing to relocate.\n Nice to HaveExperience with scaled CS programs (webinars, academies, communities).\nInterest in sustainability and carbon accounting.\nWhat we offer\nA highly competitive compensation package with an attractive equity package to participate in Tanso's growth.\nHybrid working model that combines the benefits of onsite collaboration with the flexibility needed.\nA company-contributed pension plan to support long-term financial security.\nYearly budget to support ongoing professional development.\nSponsored access to EGYM Wellpass to prioritize your wellbeing with thousands of options.\nExclusive discounts that help you save on a wide range of everyday brands, services, and experiences.\nOur team\nWe're a diverse group of people, and that diversity is what makes us great. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback and be the best versions of ourselves.","description_format":"text","description_chars":5169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work","Professional development"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["ESG & Carbon Accounting Software"],"lifecycle":[{"event":"open","at":"2026-10-23T21:04:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/tanso-customer-strategy-operations-manager-fmx","json_url":"https://alion.io/job/tanso-customer-strategy-operations-manager-fmx.json","meta":{"generated_at":"2026-10-31T20:29:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32233,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34696},"rest":"https://alion.io/mcp/rest/get_company?id=34696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftanso-customer-strategy-operations-manager-fmx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftanso-customer-strategy-operations-manager-fmx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftanso-customer-strategy-operations-manager-fmx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tanso-customer-strategy-operations-manager-fmx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftanso-customer-strategy-operations-manager-fmx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3179799}},{"tool":"search_jobs","arguments":{"company":"tanso.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3179799},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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