{"id":187722,"url":"https://alion.io/job/tapestry-director-workplace-technologies","title":"Director, Workplace Technologies","company":{"id":8597,"name":"Tapestry","domain":"tapestry.com","url":"https://alion.io/company/tapestry","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":435,"ghost_share":0,"stale_share":0.924,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":185000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Self-Healing","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"XLA","optional":false}],"status":"live","first_seen_at":"2026-09-01T23:16:25Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-02T11:03:42Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.\nAt Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.\nA member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.\nPrimary Purpose\nThe Director, Workplace Technology will lead the global strategy, engineering, and service experience for the technology associates use every day. This leader will evolve workplace technology into a secure, AI-enabled employee experience platform that makes work simpler, more productive, and more reliable across retail, corporate, fulfillment, and global functions.\nThe role brings together employee technology experience, endpoint and device platforms, collaboration and productivity services, meeting-room and unified communications experiences, workplace engineering, and the service channels that support them. The Director will set a clear product roadmap, simplify ownership and handoffs, strengthen global operating discipline, and use automation, digital employee experience insights, and experience-level measures to prevent issues before they affect associates.\nScope of Leadership\nGlobal service desk, regional and on-site Client Services, and executive technology support\nEUC and desktop integration, Windows and macOS platforms, endpoint management, software delivery, virtual desktop, Cloud PC, and retail device enablement\nMicrosoft 365, Teams, Exchange and messaging architecture, engineering, governance, support, and lifecycle management\nUnified communications, telecom, mobility, meeting rooms, AV, video conferencing, and digital signage\nDevice lifecycle, asset management, licensing, procurement, print services, and related vendor services\nDigital Employee Experience, experience analytics, self-service, automation, AI-assisted support, knowledge, adoption, and continuous improvement\nThe Successful Individual Will Leverage Their Expertise in Workplace Technology to...\nOwn and communicate a unified global Workplace Technology and Client Services vision, operating model, and multi-year roadmap aligned to business priorities and associate needs.\nLead Workplace Technology as a portfolio of products and experiences, with clear ownership, prioritized backlogs, standards, investment plans, and measurable outcomes.\nElevate the associate experience across endpoints, productivity tools, collaboration services, meeting rooms, voice and video, workplace support channels, and emerging AI-enabled experiences.\nAdvance a proactive and experience-led operating model using Digital Employee Experience (DEX), Experience Level Agreements (XLAs), sentiment, service quality, and technical telemetry alongside traditional service measures.\nAccelerate automation, self-service, self-healing, AI-assisted support, intelligent routing, and automated provisioning to reduce friction, improve speed, and redirect capacity toward engineering and continuous improvement.\nLead endpoint and application modernization, including Intune and Jamf capabilities, software request and delivery automation, Windows and macOS platform improvements, virtual desktop, Cloud PC, and retail device migrations.\nLead Microsoft 365 and messaging modernization, governance, lifecycle management, operational reporting, security alignment, documented support standards, and transition of repeatable work to the appropriate operations teams.\nLead unified communications and telecom modernization, including Teams voice, corporate and retail telephony, conferencing, meeting-room services, mobility, and rationalization of overlapping platforms.\nProvide a high-touch, discreet, and resilient technology experience for executives while using lessons from executive support to improve the broader associate experience.\nBuild security, privacy, responsible AI, resiliency, and tested rollback practices into workplace technology design, deployment, and operations.\nLead the lifecycle, reliability, adoption, and rationalization of workplace platforms and vendors; make clear build, buy, standardize, and retire recommendations based on experience, risk, value, and total cost.\nEstablish strong service governance and vendor accountability, including accurate reporting, trend-based insights, continuous improvement plans, and clear ownership through resolution.\nCreate a culture of engineering excellence, learning, accountability, inclusion, and collaboration; develop leaders and build global capability across internal teams and strategic partners.\nPartner with Security, Retail Technology, HR, Legal, Compliance, Communications, Finance, Procurement, and regional business leadership to simplify employee journeys and improve adoption.\nDevelop global leaders and technical teams, strengthen career paths and succession, and create a culture of engineering excellence, accountability, inclusion, partnership, and continuous learning.\nMarket new workplace capabilities so associates understand what is available, adopt the services, and realize value.\nMeasures of Success\nImproved associate and executive experience, productivity, and confidence in workplace technology.\nReduced friction, repeat incidents, avoidable tickets, manual effort, and cross-team handoffs.\nIncreased adoption of self-service, automation, AI-assisted support, and standardized workplace platforms.\nImproved device, application, meeting-room, and collaboration reliability through proactive detection and remediation.\nClearer global accountability, stronger vendor performance, and consistent service quality across regions.\nTransparent portfolio value through XLA, DEX, service-quality, adoption, cost, and business-outcome reporting.\nThe Accomplished Individual Will Possess...\nSignificant leadership experience in global workplace technology, digital workplace, end-user computing, employee experience technology, or a closely related technology function.\nExperience leading a broad workplace portfolio that may include endpoint engineering and management, collaboration and productivity platforms, meeting-room technology, unified communications, workplace support, executive technology services, and device lifecycle services.\nDemonstrated success moving support organizations from reactive, ticket-driven operations toward proactive, automated, and experience-led services.\nExperience using DEX, observability, sentiment, service analytics, XLAs, or similar measures to identify friction and improve employee outcomes.\nWorking knowledge of modern endpoint and collaboration ecosystems, including Microsoft 365, Teams, Windows, macOS, mobile platforms, endpoint management, virtual desktop, identity, and automation capabilities.\nExperience applying AI and automation to employee support, knowledge, provisioning, remediation, and workflow orchestration with appropriate security and responsible-use controls.\nStrong product and portfolio management capability, including roadmaps, prioritization, investment cases, adoption, value realization, lifecycle planning, and platform rationalization.\nProven ability to lead global teams and strategic service providers, set clear expectations, challenge weak performance constructively, and create durable improvement through data and operating discipline.\nAbility to translate complex technology topics into clear business outcomes and influence senior leaders, peers, regional teams, and cross-functional partners.\nStrong financial and commercial judgment across budgets, vendor contracts, licensing, consumption, and total cost of ownership.\nAn Outstanding Professional Will Have...\nA bachelor’s degree in technology, engineering, business, or a related field, or equivalent practical experience.\nTypically 12+ years of progressive technology experience, including meaningful experience leading managers, global teams, and large-scale workplace services. Equivalent depth of experience will be considered.\nA customer- and employee-centered mindset with the ability to balance experience, security, reliability, cost, and speed.\nExecutive presence with a practical, low-ego leadership style that promotes transparency, partnership, accountability, and continuous learning.\nComfort operating through ambiguity, simplifying complex ownership models, and making decisions with imperfect information.\nExcellent written, verbal, and presentation skills, with the ability to communicate at both executive and engineering levels.\nExperience in retail, consumer, luxury, or another distributed global enterprise environment is preferred.\nRelevant industry certifications are helpful but not required.\nOur Competencies for All Employees\nCourage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.\nCreativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.\nCustomer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.\nDealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.\nDrive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.\nInterpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.\nLearning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.\nOur Competencies for All People Managers\nStrategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.\nDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a p...","description_format":"text","description_chars":13724,"description_truncated":true,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Dental insurance","Equity","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-09-01T23:16:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 26 · green card filings: 3","filings_12m":26,"filings_prev_12m":33,"green_card_filings_12m":3,"median_offered_wage_usd":111121,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.508,"p_room":0.28,"age_days":61,"expected_fill_days":20,"reasons":["conf:5","stale_co","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":220000,"is_top_pay":false},"html_url":"https://alion.io/job/tapestry-director-workplace-technologies","json_url":"https://alion.io/job/tapestry-director-workplace-technologies.json","meta":{"generated_at":"2026-11-02T11:46:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8597},"rest":"https://alion.io/mcp/rest/get_company?id=8597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftapestry-director-workplace-technologies"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftapestry-director-workplace-technologies"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftapestry-director-workplace-technologies"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tapestry-director-workplace-technologies\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftapestry-director-workplace-technologies"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":187722}},{"tool":"search_jobs","arguments":{"company":"tapestry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":187722},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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