Fulfillment Supervisor - Annex (M-TH, Nightshift)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Fulfillment Ops Supervisor

Monday - Thursday, 4:30pm - 3:00am ET

Annex Building

Primary Purpose: The Supervisor will be responsible for leading and managing a department team within our 3 shift/7 day a week fulfillment center (inbound, outbound, VAS, etc.). They will set clear expectations and motivate associates to meet or exceed business goals with collaboration of managers on all shifts and functional partners in transportation, workflow, and customer service. The Supervisor will also play a key role in developing, implementing, and maintaining activities related to production, safety, quality, continuous improvement, people & culture, customer service, and business goals.

This position will have multiple direct reports made up of clerks, distribution associates, and seasonal staff.

The successful individual will leverage their proficiency to...

• Directly manage a team of hourly employees, typically 15-35 warehouse associates, drivers + clerk(s)
• Provide regular team and 1-on-1 feedback to direct reports on performance, growth and development, and other business-related items
• Coordinate daily tactical planning with other Supervisors and business partners through problem solving and decision-making processes
• Ensure all standard operating procedures and training documents are followed and updated as needed
• Report weekly and monthly performance against goals
• Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly
• Cross-train staff to ensure there are sufficient resources for all tasks in the department
• Lead projects that will drive continuous improvement
• Manage multiple tasks while maintaining daily operations
• Assist the Operations Manager in preparation of financial processes
• Partner with HR and recruiting to hire and backfill team positions as needed
• Regularly work within Manhattan WMS, Microsoft Suites, Outlook email, and Teams chat
• Perform other duties per request or as assigned
• Lift up to 50 pounds frequently
• Stand and walk for up to 12 hours during shifts
• Work in an environment with varied noise levels and temperatures

The accomplished individual will possess...

• High School diploma or equivalent; college degree preferred
• Minimum of 2 years’ experience in a supervisor level position in a warehouse/distribution center environment
• Ability to manage and direct team functions with little or no direct supervision
• Successful record in supervising, training, coaching/motivating, problem solving, and developing others
• Excellent verbal and written communication skills
• Proven ability to work and communicate at all levels of the organization
• Working knowledge of Word and Excel is required and experience with a WMS preferred

An outstanding professional will possess...

• College degree
• More than 5 years in a distribution center supervisor role
• Strong conflict resolution, servant leadership, problem solving, and decision-making skills
• Ability to manage trends and business changes, while building flexibility within the team
• Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.