Retail Operations Assistant Manager

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

About the Role

Reporting to the Retail Operations Manager, ANZ, you will play a key role in supporting the day-to-day operations of our retail stores across Australia and New Zealand. Working closely with Store Managers, cross-functional teams, and external vendors, you will help ensure our stores operate efficiently, safely, and in line with brand standards.

This is a dynamic role suited to someone who thrives in a fast-paced retail environment and enjoys balancing operational priorities, project coordination, and stakeholder management.

What You'll Be Doing

Retail Operations

• Support the execution of operational initiatives across the ANZ store network.
• Partner with Store Managers to drive operational consistency and best practice.
• Coordinate and communicate retail operational processes, policies, and updates.
• Identify opportunities to improve store efficiency and simplify ways of working.
• Assist with store openings, refurbishments, relocations, and operational projects.

Vendor & Facilities Management

• Act as the primary point of contact for maintenance providers, landlords, contractors, and other vendors.
• Coordinate store repairs and maintenance requests to ensure timely resolution.
• Manage service requests and monitor vendor performance against agreed service levels.
• Support invoice processing, vendor documentation, and budget tracking.
• Build strong relationships with external partners to deliver exceptional support to stores.

Store Support

• Provide day-to-day operational support and guidance to store teams.
• Partner with internal stakeholders including Retail, HR, Finance, IT, Visual Merchandising, and Loss Prevention.
• Support the coordination of operational supplies, store equipment, and uniforms.
• Assist with store communications and training resources.

Reporting & Projects

• Maintain operational trackers, reporting dashboards, and project timelines.
• Analyse operational data and provide insights to support business decisions.
• Coordinate retail projects and ensure successful delivery across stores.
• Support budget management and cost-control initiatives.

What You'll Bring

• 3+ years' experience in retail operations, facilities coordination, store support, or a similar retail environment.
• Experience managing relationships with vendors, contractors, and service providers.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and stakeholder management skills.
• High attention to detail and a proactive problem-solving mindset.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Experience supporting multi-site retail operations will be highly regarded.

Why Join Kate Spade New York?

• Be part of an iconic global fashion and lifestyle brand.
• Work with a collaborative and supportive ANZ team.
• Opportunity to contribute to exciting retail projects and initiatives.
• Career development and growth opportunities within Tapestry's house of brands.
• Generous employee discounts and benefits.

If you are passionate about retail operations, enjoy building strong partnerships, and want to make a meaningful impact across a thriving store network, we'd love to hear from you.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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