{"id":350270,"url":"https://alion.io/job/tapestry-retail-technology-program-manager","title":"Retail Technology Program Manager","company":{"id":8597,"name":"Tapestry","domain":"tapestry.com","url":"https://alion.io/company/tapestry","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":415,"ghost_share":0,"stale_share":0.93,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Computer Vision","optional":false},{"name":"GDPR","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PCI DSS","optional":false},{"name":"PowerShell","optional":false},{"name":"Scrum","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-29T14:10:48Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.\nAt Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.\nA member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.\nWe believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.\nAt Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.\nJob Title: Retail Technology Program Manager\nPrimary Purpose: The Retail Technology Manager will play a critical role in enabling Tapestry’s Store Experience Transformation by delivering scalable, secure, and innovative retail technology solutions across our global store fleet. This individual will partner closely with business, infrastructure, InfoSec, engineering and vendor teams to evaluate, pilot, and deploy modern store technologies-including POS, RFID, traffic analytics, and mobile platforms-while ensuring compliance with global security and privacy standards.\nThe successful candidate will bring a strong balance of technical expertise, program leadership, and global execution capability, driving initiatives from concept through rollout with a focus on operational excellence, customer experience, and risk mitigation.\nThe successful individual will leverage their proficiency inGlobal Retail Technology and Applied AI to...\nTechnology Delivery & Execution\nLead end-to-end deployment of retail store technologies, including cloud based POS systems, RFID, traffic counting, mobile devices, and supporting hardware configurations.\nDrive global rollouts, ensuring consistent implementation standards while accommodating regional and regulatory requirements.\nManage pilot programs and scale successful solutions across multiple markets.\nIdentify, evaluate, and implement AI-enabled capabilities such as predictive analytics, intelligent automation, computer vision, and generative AI to improve store operations, associate productivity, and customer experience.\nDevice & Identity Management\nOversee device ecosystem management across iOS, Windows, and MacOS platforms using Intune and Jamf.\nImplement and support Entra ID (Azure AD) and Conditional Access policies to strengthen identity and access security.\nDevelop and maintain automation scripts (PowerShell, VBS) to support operational efficiency and system health.\nSecurity, Compliance & Risk Management\nPartner with InfoSec, Legal, and Privacy teams to conduct security and compliance reviews of new technologies prior to deployment.\nEnsure adherence to PCI-DSS standards and data privacy regulations including CCPA, GDPR, and applicable state laws.\nIdentify and mitigate risks associated with store systems, endpoints, and vendor solutions.\nAssess AI-related risks including data privacy, model governance, security, and responsible use, ensuring solutions align with enterprise standards and regulatory requirements.\nVendor & Program Management\nManage vendor relationships across pilots and production rollouts, ensuring alignment with contractual, technical, and operational expectations.\nEvaluate emerging technologies to support evolving store experience strategies.\nLead cross-functional program execution using Agile/Scrum methodologies, tracking deliverables, dependencies, and outcomes.\nPartner with internal and external teams to pilot AI use cases, define success metrics, and scale high-value solutions from proof of concept to production.\nCross-Functional Leadership & Communication\nAct as a key interface between global business teams, technology stakeholders, and regional partners.\nDeliver executive-ready updates with clear articulation of progress, risks, and strategic impact.\nFacilitate alignment across time zones and diverse teams to ensure coordinated delivery.\nThe accomplished individual will possess...\nTechnical Expertise\nStrong hands-on experience with:\nWindows scripting (PowerShell, VBS-production environments)\nEntra ID / Azure AD and Conditional Access policy management\nEndpoint management platforms (Intune, Jamf)\nFamiliarity with AI/ML concepts, data-driven automation, and the practical application of generative AI in enterprise or retail environments\nExperience supporting and deploying:\nPOS systems and store technology ecosystems\nRFID solutions and inventory platforms\nTraffic analytics and in-store customer insight tools\nMobile devices and retail hardware rollouts\nAI-enabled store technologies such as computer vision, intelligent traffic analytics, automation tools, or associate-assist solutions\nSecurity & Compliance\nSolid understanding of:\nPCI-DSS requirements in retail environments\nData privacy regulations (CCPA, GDPR, and global equivalents)\nProven experience facilitating security and compliance reviews with InfoSec and Legal teams\nUnderstanding of AI governance principles, including data quality, model oversight, responsible use, and risk management in enterprise environments\nProgram & Execution Capability\nDemonstrated success delivering global, multi-region rollouts\nStrong background in Agile/Scrum delivery models\nExperience coordinating vendor pilots and scaling solutions\nExperience evaluating AI use cases, translating business needs into pilot opportunities, and scaling practical solutions with measurable outcomes\nLeadership & Collaboration\nExcellent cross-functional communication skills, including the ability to translate technical topics into executive-level insights\nProven ability to operate effectively in a highly matrixed, global organization\nStrong problem-solving mindset with the ability to navigate ambiguity and evolving priorities\nAn outstanding professional will have...\nExperience supporting large-scale retail or consumer-facing environments\nStrong analytical mindset with the ability to evaluate new technologies and business impact\nAbility to balance strategic thinking with hands-on execution\nHigh level of accountability, ownership, and bias for action\nEducation\nBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)\nOur Competencies for All Employees\n Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.\nCreativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.\nCustomer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.\nDealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.\nDrive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.\nInterpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.\nLearning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.\nOur Competencies for All People Managers\nStrategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.\nDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.\n Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.\nTapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/\nOur Competencies for All Employees\nCourage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.\nCreativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.\nCustomer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.\nDealing with Ambiguity: 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