{"id":3692753,"url":"https://alion.io/job/tapestry-store-manager-29","title":"Store Manager","company":{"id":8597,"name":"Tapestry","domain":"tapestry.com","url":"https://alion.io/company/tapestry","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":485,"ghost_share":0,"stale_share":0.915,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:12:18Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T08:31:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.\nKate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.\nLead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.\nKey Responsibilities\nClient & Service Excellence\nModel kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience. \nDrive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS). \nEmpower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable. \nCollect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience. \nLeadership & Talent Development\nRecruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values. \nSet clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations. \nRecognize and reward strong performance while addressing underperformance through targeted development plans. \nBuild bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity. \nBusiness Ownership & Planning\nTake full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals. \nAnalyze selling reports and business trends to identify opportunities and implement action plans. \nCollaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results. \nBrand Equity & Visual Merchandising\nCommunicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients. \nEnsure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows. \nOperational Excellence & Compliance\nOversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security. \nManage scheduling and payroll within budget to maintain optimal sales floor coverage. \nProtect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving. \nEnsure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication. \nUtilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently. \nQualifications\n3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.\nProven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making. \nProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends. \nAbility to work in a fast-paced environment, \nStrong English language proficiency. (for EU)\nSchedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).\nNote: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.","description_format":"text","description_chars":4479,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-11-03T17:12:18Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.391,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:2","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/tapestry-store-manager-29","json_url":"https://alion.io/job/tapestry-store-manager-29.json","meta":{"generated_at":"2026-11-07T16:42:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8597},"rest":"https://alion.io/mcp/rest/get_company?id=8597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftapestry-store-manager-29"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftapestry-store-manager-29"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftapestry-store-manager-29"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tapestry-store-manager-29\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftapestry-store-manager-29"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3692753}},{"tool":"search_jobs","arguments":{"company":"tapestry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3692753},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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