Founders Associate
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.
Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
Truly global team - 250+ people, 50+ nationalities, 50+ languages
Guided by our values - ownership, impact, humility, and heart - in deed, not just word
Role
Taptap Send is looking for a seasoned, strategic operator to join as a Founders Associate. You'll work directly with our Founder and senior leadership, owning high-stakes, cross-functional projects that will define the future of the business. From the very start, you'll be in the driver's seat-crafting strategy, steering execution, and making an immediate impact.
Every day, we’re moving billions of dollars across continents, serving diasporas in dozens of countries, and navigating the beautifully complex world of international finance. As we grow, we need someone who thrives in ambiguity, moves fast, and brings both analytical firepower and relentless execution to the table. This isn’t a role for the sidelines-it’s for builders who want to operate at the heart of a company scaling globally with urgency and purpose.
Why now? Taptap Send is at a pivotal inflection point-our user base is growing rapidly, new markets are opening up, and the challenges we face are more complex and exciting than ever. As a Founders Associate, you’ll be trusted with some of our most pressing and high-leverage opportunities. You’ll have close proximity to Leadership, exposure to every part of the business, and the chance to help architect the systems, processes, and strategy that will power our next stage of growth.
Responsibilities
Own and lead strategic initiatives across the company-scoping opportunities, building execution plans, and delivering results
Partner with cross-functional teams (Product, Finance, Ops, Legal, etc.) to turn strategy into reality
Design and improve key business processes and systems
Support prioritization and resourcing across major initiatives with executive leadership
Conduct high-quality analysis using SQL, Excel, and other tools to support decision-making
Collaborate with product and engineering teams to build internal tools that drive efficiency and scalability
Help shape internal operating cadence, tracking KPIs and ensuring accountability
Requirements
6-10 years of experience in a high-performing, analytical environment (consulting, biz ops, startup/scale-up, or similar)
Proven track record of taking initiatives from concept to execution
Strong analytical skills; comfortable working with SQL, Excel, and data visualization tools
Excellent communication and stakeholder management skills
“Owner mindset” - thrives on responsibility and is equally comfortable in the weeds or thinking big-picture
Bias for action and instinct to simplify complex problems
Nice to have: fluency in languages beyond English, experience working in global or emerging markets
Taptap Values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.