{"id":383021,"url":"https://alion.io/job/taptap-send-senior-people-operations-manager","title":"Senior People Operations Manager","company":{"id":7686,"name":"Taptap Send","domain":"taptapsend.com","url":"https://alion.io/company/taptap-send","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":25,"ghost_share":0,"stale_share":0.08,"repost_share":0,"time_to_fill_p50_days":127,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","New York, United States"],"countries":["GB","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":87},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T13:48:23Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-19T15:18:06Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":73},"description":"About the role:\nTaptap Send is looking for a Senior People Operations Manager to join our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.\nYou'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally.\nWhat you’ll do:\nOwn the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal\n\nLead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets\n\nAutomate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management\n\nOwn multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets\n\nDeliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs\n\nAutomate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy\n\nMaintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking\n\nWhat you’ll need:\nAt least 8 years in People Ops, HR, or a comparable operational role, ideally in a fast-growing, multi-country environment\n\nHands-on experience managing employee relations cases and performance processes, with strong judgement and discretion\n\nTrack record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance\n\nHighly organised project owner, able to scope and land work independently and juggle multiple workstreams at once\n\nComfortable with data and systems; you use tooling and automation to work faster and reduce manual effort\n\nAI-native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual\n\nExcellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care\n\nThis is a fully office-based role, requiring attendance in the office five days per week. Candidates should be comfortable working on-site full-time and value the collaboration and pace of an in-person environment\n\nAlso you are\nOutgoing - you love speaking to people and enjoy building meaningful relationships\n\nExecution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation\n\nMission Oriented - you are passionate about working for a net positive organisation / tech for good\n\nOrganised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment\n\nDriven - you thrive in a fast-paced, target oriented company\n\nAbout Us\nWe’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services.\nSince our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.\nWe’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.\nHere’s a little more:\nFounded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)\n\nBacked by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more\n\nBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission\n\nTruly global team - 250+ people, 50+ nationalities, 50+ languages\n\nGuided by our values - ownership, impact, humility, and heart - in deed, not just word\n\nTaptap Values \nImpact first\nTeam next\nAccept reality\nPropose solutions\nWin with grit\nBe proactively candid, with yourself and others\nLove the particular\nOwn it\nCreate positive energy\nMaybe, even have fun\nTaptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.\nIf you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.\nNote: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.","description_format":"text","description_chars":5709,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-09-05T22:08:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.815,"p_room":0.72,"age_days":73,"expected_fill_days":127,"reasons":["conf:1","win:mid","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/taptap-send-senior-people-operations-manager","json_url":"https://alion.io/job/taptap-send-senior-people-operations-manager.json","meta":{"generated_at":"2026-10-19T16:28:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12484,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7686},"rest":"https://alion.io/mcp/rest/get_company?id=7686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaptap-send-senior-people-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaptap-send-senior-people-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaptap-send-senior-people-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taptap-send-senior-people-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaptap-send-senior-people-operations-manager"}]}