{"id":2611471,"url":"https://alion.io/job/tapway-technical-support-engineer-on-site-contract","title":"Technical Support Engineer (On-Site, Contract)","company":{"id":2910170,"name":"Tapway","domain":"gotapway.com","url":"https://alion.io/company/gotapway","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":3000,"currency":"MYR","period":"month","gross":true,"usd_annual":8820},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-15T10:17:51Z","employer_posted_date":null,"last_verified_at":"2026-10-15T10:17:51Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About the role\n\nTechnical Support Engineer (On-Site, Contract)\n\nWe are looking for a hands-on and technically capable Technical Support Engineer to support our Automatic Number Plate Recognition (ANPR) project at 1 Utama Shopping Centre, Bandar Utama, Selangor.\n\nThis is a 1-year contract position, renewable subject to project requirements and performance, working on-site on a 6-day work week with morning/night shift rotation.\n\nAs the on-site technical lead, you will be responsible for overseeing the day-to-day operation of the ANPR system, including hardware and software, troubleshooting technical issues, coordinating with on-site technical support staff, and working closely with the mall's facility management team, vendors and Tapway technical personnel to ensure system availability and service levels are maintained.\n\nKey Responsibilities\n\nOversee the daily operations and performance of the ANPR system, ensuring the smooth functioning of both hardware and software components.\n\nAct as the primary escalation point for complex technical issues and coordinate troubleshooting and resolution efforts.\n\nDiagnose and troubleshoot hardware, software, networking and system-related issues in a timely manner.\n\nCoordinate and assign technical support tasks to on-site technical support staff and monitor progress until resolution.\n\nPerform hands-on troubleshooting involving IP networking, IP cameras, Linux systems, computers, peripherals and related ANPR equipment.\n\nLiaise with 1 Utama Mall's Facility Management team and relevant vendors on maintenance, repair and technical support matters.\n\nLiaise with Tapway personnel for knowledge transfer, L3 troubleshooting and technical rectification.\n\nMonitor and ensure compliance with agreed Service Level Agreements (SLAs), system uptime requirements and incident response timelines.\n\nCarry out routine system checks, maintenance, updates and preventive troubleshooting to minimise service disruptions.\n\nMaintain proper documentation of incidents, troubleshooting activities, system updates, fixes, configurations and modifications.\n\nPrepare weekly and monthly reports covering system performance, incidents, resolutions and outstanding technical issues.\n\nConduct training, provide technical guidance and support to junior technical support staff.\n\nAssist with the deployment, configuration and maintenance of new hardware, software and system components when required.\n\nEscalate unresolved or critical issues to the appropriate senior technical personnel, vendors or Tapway technical team.\n\nEnsure compliance with applicable IT security, operational and technical procedures.\n\nRequirements\n\nDiploma or Degree in Information Technology, Computer Science, Computer Engineering, Networking, Electronics or a related field.\n\nMinimum 2–3 years of experience in technical support, IT infrastructure, system support or a related technical role.\n\nExperience in on-site technical support or system operations is an added advantage.\n\nBasic to intermediate knowledge of computer networking and operating systems.\n\nFamiliarity with IP networking, TCP/IP, DNS, DHCP and basic network configuration.\n\nExperience with IP camera configuration and troubleshooting is an advantage.\n\nBasic knowledge of Linux OS and system configuration.\n\nBasic knowledge of software/programming and database concepts; SQL knowledge is an added advantage.\n\nGood understanding of hardware and software troubleshooting and maintenance.\n\nExperience with ticketing systems, incident management or IT service management tools is an advantage.\n\nStrong problem-solving and analytical skills, with the ability to troubleshoot issues systematically.\n\nGood written and spoken English and Bahasa Malaysia.\n\nGood communication and interpersonal skills, with the ability to liaise effectively with customers, vendors, facility management and technical teams.\n\nStrong leadership and coordination skills, with the ability to guide and assign tasks to junior technical support staff.\n\nAble to work independently, take ownership of technical issues and deliver within tight timelines.\n\nSelf-motivated, responsible and willing to learn new technologies and systems.\n\nPossess own transport and willing to travel or attend to technical matters when required.\n\nWilling to work 6 days per week, morning/night shift rotation, and outside normal working hours or at short notice when required.\n\nRelevant IT or networking certifications such as CompTIA A+, Network+, Microsoft or equivalent certifications are an advantage.\n\nKey Skills\n\nTechnical Support | ANPR System | Hardware & Software Troubleshooting | IP Networking | IP Cameras | Linux | System Configuration | Incident Management | Technical Coordination | SLA Management\n\nWhat We Offer\n\nWe value technical excellence, teamwork and continuous learning. You will have the opportunity to work on a live technology project and gain hands-on experience in ANPR, smart mobility and intelligent transportation technology.\n\nWe provide:\n\nCompetitive remuneration commensurate with experience\n\nHands-on exposure to ANPR and smart technology systems\n\nTechnical training and knowledge transfer\n\nProfessional and collaborative working environment\n\nOpportunities to develop technical and leadership skills\n\nPotential for contract renewal and career progression based on project requirements and performance\n\nHow to Apply\n\nIf you are a hands-on technical professional who enjoys troubleshooting, solving technical problems and working with real-world technology systems, we would like to hear from you.\n\nPlease submit your updated CV, together with relevant academic qualifications and professional certifications, for our consideration.\n\nRequirements\nKey Skills\n\nTechnical Support | ANPR System | Hardware & Software Troubleshooting | IP Networking | IP Cameras | Linux | System Configuration | Incident Management | Technical Coordination | SLA Management\n\nWhat We Offer\n\nWe value technical excellence, teamwork and continuous learning. You will have the opportunity to work on a live technology project and gain hands-on experience in ANPR, smart mobility and intelligent transportation technology.\n\nWe provide:\n\nCompetitive remuneration commensurate with experience\n\nHands-on exposure to ANPR and smart technology systems\n\nTechnical training and knowledge transfer\n\nProfessional and collaborative working environment\n\nOpportunities to develop technical and leadership skills\n\nPotential for contract renewal and career progression based on project requirements and performance\n\nSkills\nTechnical Support, Troubleshooting (Problem Solving), Network Troubleshooting, Hardware Troubleshooting, IP Cameras, System Configuration","description_format":"text","description_chars":6667,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-15T11:06:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-10-16T02:46:05Z"},"pay":{"stated_usd_annual":8820,"is_top_pay":false},"html_url":"https://alion.io/job/tapway-technical-support-engineer-on-site-contract","json_url":"https://alion.io/job/tapway-technical-support-engineer-on-site-contract.json","meta":{"generated_at":"2026-10-16T02:46:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2910170},"rest":"https://alion.io/mcp/rest/get_company?id=2910170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftapway-technical-support-engineer-on-site-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftapway-technical-support-engineer-on-site-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftapway-technical-support-engineer-on-site-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tapway-technical-support-engineer-on-site-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftapway-technical-support-engineer-on-site-contract"}]}