{"id":1760848,"url":"https://alion.io/job/targan-field-service-engineer","title":"Field Service Engineer","company":{"id":2217043,"name":"TARGAN","domain":"targan.com","url":"https://alion.io/company/targan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Clinton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T14:56:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-21T03:19:24Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Position Summary\nThe Field Service Engineer is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations in Kinston and Lumberton. This role represents a fully capable, independent Engineer who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Engineer plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution.\nKey Job Responsibilities\nService Execution & Troubleshooting\nPerform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN WingScan and Vaccine Delivery System.\nIndependently resolve most service issues and escalate complex problems when necessary.\nFollow standardized troubleshooting processes and procedures.\nSupport installation and integration of equipment at customer sites.\nPreventive Maintenance & Proactive Support\nPerform preventive maintenance according to established procedures and checklists.\nIdentify early signs of wear, environmental impact, and system performance issues.\nCommunicate potential risks to the Regional Service Manager and Engineering team.\nSupport condition-based maintenance efforts by providing accurate field data.\nService Event Reduction\nExecute repairs correctly to minimize repeat service calls.\nIdentify and report recurring issues or failure trends.\nTake a proactive approach to reduce unplanned downtime.\nCustomer Interaction\nCommunicate professionally with customer supervisors and operators.\nProvide clear updates on service work, timelines, and system status.\nEnsure a positive customer experience during each service visit.\n SRO Documentation\nComplete Service Request Orders (SROs) accurately and on time.\nDocument troubleshooting steps, parts used, and service actions.\nFollow standardized documentation requirements.\nCollaboration & Team Support\nWork with Field Operations management and remote support to resolve more complex issues.\nShare knowledge and solutions with other technicians when applicable.\nSupport training of newer technicians when assigned.\nOperational Responsibilities\nMaintain tools, equipment, and service inventory.\nFollow all safety procedures and company policies.\nParticipate in after-hours, weekend, and holiday support rotations as required.\nKey Competencies & Skills\nStrong mechanical and electrical troubleshooting skills\nAbility to diagnose issues and determine root cause with minimal guidance\nSolid understanding of system operations and components\nStrong communication and customer service skills\nAbility to work independently in the field\nGood organizational and documentation skills\nProficiency with laptops, diagnostic tools, and reporting systems\nAbility to read and interpret technical drawings and schematics\nEducation & Experience Requirements\nAssociate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred\nMinimum 5 years of experience maintaining automated industrial equipment\nDemonstrated ability to troubleshoot and resolve technical issues independently\nPhysical Requirements\nExtended periods of standing\nOccasional lifting up to 50 lbs\nWorking at heights up to 12 feet\nWorking with live animals in hatchery environments\nWorking Conditions\nWork primarily performed in commercial poultry hatcheries in Kinston and Lumberton\nExposure to heat, humidity, and varying environmental conditions\nEarly working hours. Hatchery operations begin early in the morning.\nOn-call availability for emergency service support\nAll job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. 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