{"id":1309359,"url":"https://alion.io/job/targan-regional-service-manager","title":"Regional Service Manager","company":{"id":2217043,"name":"TARGAN","domain":"targan.com","url":"https://alion.io/company/targan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-16T15:04:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-20T18:03:06Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Position Summary\nThe Regional Service Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN’s service standards and field operations strategy. This role combines field service management, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities.\nThis position manages all aspects of regional service, including training programs, onboarding, SOPs and work instructions, KPI tracking, budgeting, and continuous improvement initiatives. The Manager works directly with Field Service Technicians (FSTs) and internal teams to improve service efficiency, reliability, and consistency while maintaining OPEX and revenue performance targets defined by Field Operations.\nKey Job Responsibilities\nService & Training Management\nManage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.\nManage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.\nManage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.\nCoordinate with Engineering, Manufacturing, Systems Engineering, and R&D to ensure training materials accurately reflect current products, tools, and field service procedures.\nDefine, track, and report training and service enablement KPIs to measure program effectiveness and technician readiness.\nDocumentation, Quality & Process Control\nManage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.\nWork with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.\nManage quality, reliability, and process improvement initiatives focused on standardization and field execution.\nRegional Field Service Operations Management\nManage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.\nManage regional field schedules to ensure proper hatchery coverage and service execution.\nHire, onboard, and manage a regional team of Field Service Technicians (FSTs).\nManage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.\nManage technical and soft-skill training for FSTs to align with the installed product base.\nCoordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.\nManage regional field inventory processes, including reporting, cycle counts, and asset control.\nTravel & Onsite Execution\nTravel 30-40% locally and overnight to manage onsite service activities, installations, training, and escalations at customer hatcheries.\nManage onsite service execution during installations, complex service events, and recovery activities.\nSupport service operations Monday-Friday and holidays; occasional weekend support may be required based on operational needs.\nKey Competencies & Skills\nDemonstrated experience managing field service or technical operations teams\nProven experience managing and developing field-based direct reports\nStrong ability to manage technical problem-solving in complex operating environments\nExperience managing standardized processes, documentation, and training programs\nFinancial management experience including budgeting, cost tracking, and forecasting\nStrong analytical, organizational, and documentation skills\nAbility to manage multiple priorities in a fast-paced, field-driven environment\nSelf-motivated, execution-focused, and results-oriented\n Education and Experience Requirements\nBachelor’s degree in engineering, business, or related field (or equivalent experience)\n7+ years of experience in field service, engineering, maintenance, or related roles\nMinimum 3 years of experience managing or supervising direct reports\nAdvanced proficiency in Microsoft Office (Excel, Word, Outlook)\nValid driver’s license and ability to meet travel requirements\nFluency in English required\nWorking Conditions:\nWork performed in office environments and customer hatchery facilities\nRegular exposure to live production environments, including working with birds\nOccasional lifting up to 50 lbs.\nWork performed across offices, manufacturing floors, warehouses, and hatcheries\nTravel: Up to 30-40%, including regular onsite time at customer hatcheries (some weekends, holidays, and international travel)","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Farming & Agriculture","Food & Beverages"],"lifecycle":[{"event":"open","at":"2026-09-26T15:21:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two 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