{"id":3896207,"url":"https://alion.io/job/targan-technical-service-manager","title":"Technical Service Manager","company":{"id":2217043,"name":"TARGAN","domain":"targan.com","url":"https://alion.io/company/targan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-06T23:18:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T00:21:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Summary\nTARGAN is seeking a Technical Service Manager to provide poultry hatchery and animal-health expertise to customers and internal teams. This field-based role will support the adoption, implementation, optimization, and lifecycle performance of poultry technologies, with emphasis on hatchery operations, incubation, chick handling, vaccination and biological delivery, sanitation, biosecurity, animal welfare, and operational performance.\nThe successful candidate will be a trusted technical partner to hatchery leaders, veterinarians, live-production teams, quality personnel, and commercial stakeholders. The role requires extensive commercial hatchery experience, strong animal-health judgment, confident customer communication, and effective cross-functional leadership.\nKey Job Responsibilities\nCustomer Technical Service & Hatchery Support\nServe as the primary hatchery technical-services partner for assigned customers before, during, and after product implementation.\nBuild strong relationships with hatchery managers, veterinarians, poultry-health and live-production teams, quality personnel, and commercial stakeholders.\nLead hatchery assessments covering incubation and transfer interfaces, egg and chick flow, hatch take-off, chick processing, vaccination, sanitation, biosecurity, animal welfare, staffing, equipment interfaces, and production schedules.\nTranslate hatchery observations, customer needs, and biological risks into practical, evidence-based recommendations that improve operational integration, vaccination consistency, chick quality, and customer outcomes.\nPartner with Commercial teams on technical discovery, customer education, demonstrations, implementation planning, and post-implementation reviews.\nImplementation, Optimization & Troubleshooting\nSupport site readiness, installation, start-up, qualification, customer training, process changes, and early commercialization activities.\nAssess system performance in the context of hatchery throughput, chick presentation and handling, vaccine preparation and delivery, incubation and hatch-window effects, flock variables, site practices, and environmental conditions.\nLead structured troubleshooting of biological, operational, equipment-interface, and application-related issues; distinguish product effects from hatchery practices, flock factors, vaccine handling, sanitation, and execution-related variability.\nCoordinate corrective actions with Customer Success, Engineering, Field Service, Bio-Process, Quality, Operations, Product, and Commercial teams; maintain clear ownership, documentation, customer communication, and follow-up verification.\nDevelop and standardize hatchery assessment tools, checklists, operating guidance, training materials, and best-practice documents.\nField Trials, Training & Technical Communication\nOrganize and lead customer field trials, commercial evaluations, and validation activities involving hatchery technologies, vaccines, biological delivery systems, chick handling, and poultry-health applications.\nDevelop practical trial plans covering objectives, success criteria, site readiness, treatment groups, sampling and observation plans, schedules, roles, data capture, contingencies, and technical reporting.\nDeliver customer and internal training on hatchery operations, vaccination, biological-product application, sanitation, biosecurity, animal welfare, troubleshooting, and product use.\nPrepare clear visit reports, technical summaries, recommendations, presentations, SOPs, FAQs, and training materials; represent TARGAN at customer meetings and industry events.\nCapture field and voice-of-customer insights and translate them into product, process, training, and lifecycle improvements.\nEducation & Experience\nDVM or Ph.D. in Poultry Science, Veterinary Medicine, Animal Science, Biological Sciences, or a related discipline is preferred but not required.\nCandidates without a Ph.D. or DVM must have a bachelor's or master's degree in a relevant discipline and at least 10 years of progressive poultry-industry experience, including substantial commercial hatchery experience.\nExtensive hands-on hatchery expertise is required, including incubation, egg handling, transfer, hatch take-off, chick processing, vaccination, sanitation, biosecurity, animal welfare, production scheduling, and performance management.\nExperience organizing and leading field trials, commercial evaluations, or validation activities, including site preparation, execution, data collection, issue resolution, documentation, and communication of results.\nPrior poultry or veterinary technical-service experience, or comparable customer-facing animal-health experience, is strongly preferred.\nExperience with poultry-health products, vaccines, biological delivery systems, hatchery equipment, or related technologies is highly desirable.\nBroiler hatchery experience is strongly preferred; breeder, layer, turkey, or international poultry-production experience is beneficial.\nKey Competencies & Skills\nDeep practical knowledge of hatchery workflows, incubation, chick quality, vaccination methods, vaccine handling, sanitation, biosecurity, animal welfare, and commercial poultry production.\nAbility to connect biological outcomes with equipment performance, operating practices, customer processes, and flock variables.\nStrong root-cause analysis, field observation, data interpretation, problem-solving, customer communication, and cross-functional leadership skills.\nAbility to independently manage multiple customer activities, travel schedules, documentation requirements, and follow-up actions.\nProficiency with Microsoft Excel, Word, PowerPoint, and Teams; experience with CRM, field-service, dashboard, or electronic data-capture systems is preferred.\nWhat defines success in this role?\nCustomers receive responsive, credible, and practical technical support that strengthens successful adoption and long-term relationships.\nHatchery assessments, implementations, and field evaluations are operationally executable, biologically sound, well documented, and completed with clear ownership and follow-up.\nTechnical issues are resolved through disciplined root-cause analysis, effective cross-functional coordination, and verification of corrective actions.\nCustomer and field insights lead to meaningful product, process, training, and lifecycle improvements.\nLocation, Travel & Working Conditions\nThe preferred location is Raleigh, North Carolina; qualified remote candidates residing elsewhere in the United States will be considered. Remote candidates must have reasonable access to a major commercial airport.\nThis field-intensive position requires approximately 50-70% travel, primarily to U.S. customer hatcheries and poultry-production locations. Most trips will be less than one week and may include overnight or short-notice travel. \nResponsibilities are expected to expand to global customers and activities. International travel will be required, and some assignments may extend beyond one week.\nWork may occur outside standard business hours to align with hatchery schedules, field trials, equipment start-up, training, or issue resolution.\nWork environments may involve live poultry, biological materials, vaccines, dust, noise, wet areas, temperature variation, production equipment, and biosecurity-controlled spaces.\nCompliance with company and customer requirements for biosecurity, animal welfare, biosafety, PPE, and site access is required. A valid driver’s license and passport are required.\nAll the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. 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