{"id":175671,"url":"https://alion.io/job/target-engineer-genesys-cloud-cx","title":"Engineer - Genesys Cloud Cx","company":{"id":3684,"name":"Target","domain":"target.com","url":"https://alion.io/company/target","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":270,"ghost_share":0.026,"stale_share":0.096,"repost_share":0.048,"time_to_fill_p50_days":7,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"CI/CD","optional":true},{"name":"Incident Management","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"OWASP","optional":true},{"name":"OWASP Top 10","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-18T00:40:19Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"About Us\nWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.\nWe are looking for an L4 Engineer with 2-3 years of hands-on contact center and telephony engineering experience to support voice platform capabilities. This role is focused on Genesys Cloud CX, IVR configuration, call routing, telephony, SIP, SBCaaS, trunks, APIs, production support, testing, observability, and reliability.\nResponsibilities\nDesign, configure, and support Genesys Cloud CX Architect flows, including IVR menus, call routing, prompts, queues, transfers, schedules, and error handling.\nSupport contact center and telephony configurations, including SIP, trunks, SBCaaS platforms such as Verizon SBCaaS, DID/DNIS, ANI, call flows, and routing behavior.\nTroubleshoot Genesys Cloud CX, IVR, SBCaaS, telephony, SIP, call routing, API, and integration issues using logs, platform tools, dashboards, and available documentation.\nSupport enhancements, defect fixes, configuration changes, and production issue resolution for contact center and voice platform solutions.\nEnsure assigned features and configurations work reliably in production.\nCreate and maintain clear documentation for call flows, telephony configurations, support procedures, test scenarios, and technical decisions.\nWrite and execute test cases for IVR flows, telephony scenarios, routing logic, APIs, edge cases, errors, and failure scenarios.\nParticipate in incidents, on-call support, root cause analysis, retrospectives, and continuous improvement activities.\nSupport observability needs such as dashboards, alerts, structured logging, instrumentation, and error handling.\nCollaborate with product, operations, platform, network, carrier, and engineering partners to deliver reliable contact center solutions.\nParticipate in solution discussions, design reviews, and team practices to improve quality and learn from feedback.\nSupport migration of Genesys Cloud CX IVR flows to Voice Assistant / conversational self-service capabilities, as needed.\nRequired Qualifications\nB.Tech / B.E. or equivalent 4-year degree in Computer Science, IT, Electronics, Telecommunications, or related engineering field.\n2-3 years of engineering experience, with hands-on experience in contact center, voice, or telephony platforms.\nStrong Genesys Cloud CX experience, including Architect flows, IVR configuration, call routing, queues, prompts, transfers, schedules, and telephony.\nGood understanding of telephony concepts, including SIP, trunks, SBCaaS, DID/DNIS, ANI, contact center routing, and call flow troubleshooting.\nAbility to troubleshoot limited-scope technical problems using platform tools, logs, dashboards, documentation, and guidance from senior engineers when needed.\nAbility to create testable, modular, understandable, and maintainable configurations, scripts, APIs, or supporting technical components.\nExperience creating test cases and validating happy paths, edge cases, errors, invalid inputs, and failure scenarios.\nBasic understanding of APIs, JSON, authentication, error handling, logging, monitoring, and production support.\nUnderstanding of data structures and problem-solving fundamentals.\nAbility to complete assigned work with quality, ask for help when needed, retain learning, and apply feedback.\nClear communication skills with the ability to document work, explain decisions, and raise risks or blockers early.\nBasic understanding of secure engineering practices and resilient solution design.\nPreferred Qualifications\nExperience with SBCaaS platforms such as Verizon SBCaaS or similar carrier-hosted/session border controller services.\nExperience migrating Genesys Cloud CX IVR to Voice Assistant, bot, or conversational AI platforms.\nExposure to Genesys Cloud APIs, data actions, integrations, OAuth clients, event notifications, or webhooks.\nExposure to Java, Node.js, Python, JavaScript, TypeScript, or front-end technologies is a plus.\nKnowledge of CI/CD pipelines is an added advantage.\nKnowledge of Terraform or infrastructure-as-code concepts is an added advantage.\nFamiliarity with Agile delivery, monitoring, alerting, incident management, and operational support.\nBasic understanding of OWASP Top 10 concepts and enterprise security practices.\nSuccess Behaviors\nOwn assigned work and deliver with quality.\nLearn quickly, ask questions, and apply feedback.\nTroubleshoot issues systematically and communicate risks early.\nCollaborate effectively with peers and partner teams.\nDocument work clearly and participate actively in team practices.\nSupport reliable, secure, and resilient contact center and telephony experiences.","description_format":"text","description_chars":4683,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-08-30T13:00:32Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long 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