{"id":1189466,"url":"https://alion.io/job/target-group-arrears-executive","title":"Arrears Executive","company":{"id":692957,"name":"Target Group","domain":"targetgroup.com","url":"https://alion.io/company/targetgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":230},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T15:52:55Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T21:08:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Arrears Executive - Fully Remote\n£26,000 per annum + the opportunity to earn a bonus of up to £1,000 per year\n 37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm)\nStart Date: 26th October\n4 - 6 Weeks Training with our dedicated Learning & Development Team\nMake a real difference to people when they need it most.\nEvery conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward - with empathy, reassurance, and practical support.\nThis is a role where listening is just as important as problem-solving.\nWhat you’ll be doing\nSpeaking with customers by phone and email (inbound & outbound) to really understand their situation\nHaving honest, supportive conversations about finances - including income & expenditure reviews\nAgreeing realistic, sustainable payment plans that help customers get back on track\nReducing worry and building trust through calm, clear communication\nIdentifying vulnerability, signposting to advice services, and ensuring fair outcomes\nGetting it right first time by working compliantly and delivering great customer experiences\nWhat it’s like on the team\nYou’ll be supported every step of the way by a Customer Manager and Expert, with:\nRegular 1:1s, huddles and coaching\nOngoing feedback so you always know how you’re doing\nA team that genuinely cares about customers and each other\nWe work hard, celebrate success, and put wellbeing first. You’ll be recognised through our My Recognition portal and supported to grow your career with us.\nRequirements\nWe’re searching for someone who brings not just skills, but heart:\nA people person who is friendly, approachable, and committed to delivering outstanding customer service\nSomeone who genuinely cares about helping customers and making a positive difference\nA team player who thrives in a supportive, collaborative environment\nNaturally proactive, curious, and solution-focused\nExperience in an Arrears or Collections role\nPrevious experience supporting vulnerable customers in a regulated environment\nBenefits\nWe are passionate about our colleagues and offer industry leading benefits....\n30 days holiday entitlement plus bank holidays (From Day 1)\nDefined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)\nEmployee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases\nCompany Paid Private Medical Insurance (benefit in kind)\nGroup Life Assurance\nGroup Income Protection\nDiscretionary Annual Pay Review\nDiscretionary Annual Bonus Scheme\nLoyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.\nFree Flu Vaccinations, Eye Tests and employer contribution towards glasses\nRecognition Scheme\nFree Mortgage Advice and Support\nWisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program\nEverest Funeral Concierge\nFree Bereavement and Probate Advice and Support\nAccess to a GP 24 hours a day, 7 days a week, 365 days a year through GP24\nPaid eye tests and employer contribution towards spectacles specifically for VDU use.\nEnhanced parental leave \nYou can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!\nTechnology Buying Scheme\nDiscounted Gym Memberships\nTaste Card / Coffee Club Membership\nCharitable Payroll Giving\nCycle to work Scheme (Salary Sacrifice)\nIf you want a role where your conversations genuinely change outcomes, we’d love to hear from you.","description_format":"text","description_chars":3747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Debt Collection & Recovery","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-24T15:52:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/target-group-arrears-executive","json_url":"https://alion.io/job/target-group-arrears-executive.json","meta":{"generated_at":"2026-09-28T22:10:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":212,"day_limit":5000,"remaining_today":4788,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}