Marketplace Operations Analyst

Target • Marketplaces • Food & Beverages • Domo • Microsoft Excel • 11 hours ago
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Salary
≈ $10k – $23k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Middle · 4+ years exp
Employment
Full-Time
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Target

Target is an American general merchandise retailer founded in 1902 as the Dayton Dry Goods Company, which opened the first discount store under the Target name in 1962. It runs roughly two thousand stores across the United States selling apparel, home goods, beauty, electronics, toys and groceries, and has built its position on design partnerships and owned brands that give it products competitors cannot stock. Headquartered in Minneapolis and listed on the New York Stock Exchange, it fulfils the large majority of digital orders from its own stores rather than from separate warehouses.
target.com • HQ: Minneapolis, United States • Food & Beverages • Home Decor • Apparel & Fashion • Consumer Goods • Online Groceries • Commerce • Retail & Shop Systems • 5000+ employees • Est. 1902

Job Posting Title

Marketplace Operations Analyst

Job Description Summary

Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

Hiring Requirements

  • Marketplace Operations Analyst

  • Business Process & Operations

Additional Information

ABOUT THIS OPPORTUNITY

Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

PRIMARY RESPONSIBILITIES

Partner service and support

  • Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat

  • Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.

  • Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders

  • Manage and process returns and payment disputes from external partners

  • Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance

  • Drive small to medium partner experience enhancement projects

  • Provide periodic reports of partner performance and returns dispute analysis and insights

REQUIREMENTS

  • Graduate within a field of Business Studies

  • At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry

  • Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization

  • Keen attention to detail

  • Strong problem solving and logical reasoning abilities

  • Proficient in MS Excel and MS PowerPoint

  • Ability to analyze data using MS Excel and Domo

  • Strong interpersonal, verbal, presentation and written communication skills

  • Able to manage multiple priorities, and work with speed and accuracy

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