Sr Analyst Digital Experience Support
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About Us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
A role on the Digital Operations & Guest Experience Team is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey.
As part of the enterprise Digital Experience Support model, this position supports the bottom of the digital funnel across all channels. This role provides real-time, round-the-clock production environment monitoring, incident triage, and resolution through rotational extended-hours coverage through global partnership, while conducting defect and incident management for technical teams, and sharing feedback and learnings with business teams.
Your primary focus will be on removing friction from the bottom of funnel guest experience by influencing operational and technical capabilities related to (but not limited to) the digital order pipeline and reducing top guest contact drivers. You will leverage operational and digital expertise to triage and facilitate resolution of technical and process issues within the digital guest experience, monitor digital order pipelines, recover from guest impacting issues, execute operational support, and drive continuous improvements to the guest experience. You will also provide efficient execution of Target’s Digital business processes to maximize revenue, profitability, and guest conversion rates while ensuring a superior guest experience.
As a Sr Analyst Digital Experience Support you will:
Independently identify and analyze operational and guest data to identify trends and build business cases to influence long term solutions that drive demand sales and improve the guest experience
Translate complex technical findings into clear, actionable mitigation recommendations for business stakeholders
Serve as a consultant and advisor to not only our Digital Operations team, but also Product, Guest Services, Fraud/Cyber, GSCL, Stores, and other key partners across the enterprise
Demonstrate advanced proficiency in digital analytics and data platforms (e.g., DOMO, Greenfield, SQL, Fullstory) sufficient to independently perform root cause analyses of production-impacting defects, develop operational monitoring views, and advise cross-functional partners on corrective strategies
Serve as a liaison between various business, operational, and technology teams (across geographies) to triage, prioritize, and drive resolution of live production-impacting digital issues
Perform Lead on Duty (LOD) responsibilities as a core operational function, including continuous health metric monitoring and reporting, real-time incident command, escalated issue management, and executive-level communication during active production-impacting events
During live digital incidents, partner with business and support teams to make critical and time-sensitive business and guest impacting decisions related to order cancellations, guest recoveries, and guest communication
About You:
Four year college degree, or equivalent experience
5-7 years total experience with some digital/e-commerce experience/background
Operational knowledge of how digital orders move through the order pipeline
Excellent analytical, critical thinking, & problem solving skills
Ability to manage dynamic, fast-paced changes
Excellent communication skills
Ability to make complex ideas simple to understand
Experience building and analyzing quantitative data using visualization tools (such as SQL, DOMO, Greenfield, Fullstory, etc) to build dashboards and derive insights from data
Proficiency with Microsoft Office and other MS applications, including excellent Microsoft Excel skills and strong Microsoft PowerPoint skills
Required to be on-call 8am-8pm including weekends for one week on ~5 week rotational basis with increased coverage during Q4 to ensure uninterrupted real-time digital experience support
This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_DAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.Non-accommodation-relatedrequests, such as application follow-ups or technical issues, will not be addressed through this channel.