{"id":2622891,"url":"https://alion.io/job/tarion-warranty-services-representative-common-elements","title":"Warranty Services Representative, Common Elements","company":{"id":2558800,"name":"Tarion","domain":"tarion.com","url":"https://alion.io/company/tarion-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":67520,"max":101300,"currency":"CAD","period":"year","gross":null,"usd_annual":70940},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:02:25Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T00:49:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Warranty Services Representative, CE, WSRCE101526\nDepartment: Warranty Services, Common Elements\nType of Position: Full Time, Permanent\nLocation: Home Office, Greater Toronto Area / West\nReporting to: Manager, Warranty Services, Common Elements\nWork Model: Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)\nGrade: K\nPosting Status: Open\nSalary Range: The salary range for this position is $67,520 - $101,300 per year\nAbout Tarion\nSince 1976, Tarion has served new home buyers and owners by ensuring that one of their life’s biggest investments is protected. By law, almost all new homes built in Ontario are provided with a warranty by the builder. Tarion’s role is to ensure that buyers of these homes receive the coverage they are entitled to under their builder’s warranty. More than 375,000 homes are currently enrolled in the warranty and protection program. Every year about 55,000 new homes are enrolled.\nHow We Make a Difference\nAs an independent and not-for-profit consumer protection organization, Tarion provides Ontario’s new home buyers and owners with peace of mind that their purchase is safeguarded through the province’s new home warranty and protection program.\nTarion offers guidance to help homeowners receive the warranty coverage they’re entitled to and when necessary, steps in to help resolve warranty claims with financial compensation. Tarion also provides free tools, guides and resources to help homeowners understand their builder’s warranty and navigate warranty claims with confidence.\nAbout the Role\nThe Common Elements Warranty Services Representative provides technical and warranty advice to vendors, builders, condominium corporations, owners, consultants, and lawyers.\nThis position conducts inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Common Elements Construction Performance Guidelines. The incumbent will work 100% remotely and live within the GTA and will be responsible for travelling to assigned work locations covering the GTA and outlying regions within the province when required.\nRemote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)\nWhat You Will Be Doing:\nProvide fair, timely, quality and consistent service and technical and warranty advice to vendors, builders, consultants, condominium corporations, property managers, homeowners and lawyers regarding condominium common element warranty related issues and compliance with Registrar Bulletins \nMaintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution\nConduct inspections and meetings with external clients regarding a condominium’s common elements\nMake recommendations for vendor/builder financial security retention at the conclusion of the construction process and throughout the warranty process\nMake rulings and decisions on common element warranty claims with a risk exposure of up to 3.5 million dollars\nComplete estimates and set/adjust financial reserves, and manage contractor and consultant services, procurement, and on-site warranty repairs as required\nRepresent Tarion as a witness at the License Appeal Tribunal, and as a representative at Builder Associations and public outreach activities\nWhat You Will Need to Succeed:\n5 - 7 years’ construction related experience - preferably in low-rise and high-rise construction methods\nTraining and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions\nSuperior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills\nDirect or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online\nAbility to maintain confidences, exercise sound judgment and discretion and work collaboratively with others\nCapacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users\nMinimum community college graduate. Building science or construction related diploma is an asset\nExcellent negotiating, time management and interpersonal skills\nComprehensive knowledge of the Ontario Building Code and construction practices in Ontario\nAbility to work independently and as a part of a team within a dynamic environment\nAbove average keyboarding and computer skills in Microsoft Office and Internet environments\nAn out-going self-starter with the ability to make decisions based on practical building knowledge\nValid Class ‘G’ driver’s license and reliable transportation is essential\nAccess to High Speed Internet connection in home office is essential\nOntario Building Code BCIN qualification in Legal (general), Part 9 (home), and Part 3 (large buildings) would be considered an asset\nWhy Choose Tarion?\nWe believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.\nWe offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.\nAt Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.\nIf you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.\nApplication Submissions & Deadline:\nPlease submit a single file with covering letter and resume with vacancy code WSRCE101526 by no later than October 26, 2026.","description_format":"text","description_chars":6856,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T14:04:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T02:09:12Z"},"pay":{"stated_usd_annual":70940,"is_top_pay":false},"html_url":"https://alion.io/job/tarion-warranty-services-representative-common-elements","json_url":"https://alion.io/job/tarion-warranty-services-representative-common-elements.json","meta":{"generated_at":"2026-10-16T02:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2558800},"rest":"https://alion.io/mcp/rest/get_company?id=2558800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftarion-warranty-services-representative-common-elements"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftarion-warranty-services-representative-common-elements"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftarion-warranty-services-representative-common-elements"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tarion-warranty-services-representative-common-elements\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftarion-warranty-services-representative-common-elements"}]}