Customer Service Associate - Part Time

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Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of a part time Customer Service Associate in the Texan Outfitters. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives-on campus and beyond.Tarleton State University continues to grow its impact across Texas, with four distinct campuses located inStephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robustonline community that extends our reach even further.

At the heart of it all isStephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you're located-on campus or online-you are part of a mission thattransforms lives andmakes a difference across the state of Texas and beyond.

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Important Immigration Information:

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status,this moratorium may affect our ability to employ you,should yoube selected as the final candidate.

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The Customer Service Associate works under general supervision, supervises daily service area activities, and provides customer support to a service area in the Texan Outfitters retail store.

Work hours: This position requires 19 hours per week on campus in Stephenville, Texas.

Essential Duties and Responsibilities

• Greets customers and responds to difficult customer inquiries and complaints.

• Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.

• Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.

• Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments.

• Process deliveries of general merchandise and move checked-in items to the sales floor.

• Shelf, arrange, clean, and organize products or space within the store.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Qualifications

Required Education & Experience

• High school diploma or equivalent combination of education and experience.

• Three years of related experience.

Knowledge, Skills & Abilities

• Knowledge of word processing, spreadsheet, and database applications.

• Ability to multitask and work cooperatively with others.

• Strong verbal and written communication skills.

• Strong customer service skills and detail-oriented.

Work hours: This position requires 19 hours per week on campus in Stephenville, Texas.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation:

The target basehourly compensationis $15.74perhourand may be negotiable based on funding availability and candidate experience/skillset in relation to theminimumrequirements of this position.

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application. Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.