{"id":682010,"url":"https://alion.io/job/tarro-strategic-operations-lead","title":"Strategic Operations Lead","company":{"id":685537,"name":"Tarro","domain":"tarro.com","url":"https://alion.io/company/tarro","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":52,"open_postings":29,"ghost_share":0.793,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Dumaguete, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OCR","optional":false}],"status":"live","first_seen_at":"2026-06-04T02:15:13Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-11-09T17:27:37Z","board_verified":true,"closed_at":null,"days_open":158,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":158},"description":"About Us\nHere at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.\nWe obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.\nTarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.\nTo learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!\nWhat we’re looking for\nWe are looking for an operations leader who is as comfortable in a data review as they are coaching a team member through a difficult pattern. The Strategic Operations Lead will lead a team of specialists to serve as the connective tissue between operational execution and the strategic decisions being made across product, ops, and client success. You won't just be managing performance; you'll be translating what your team sees into structured feedback to improve internal processes and the overall product, enhancing the customer and client experience.\nWhat you’ll accomplish\nYou will directly manage 30 to 50 specialists, owning their day-to-day performance, coaching cadence, and operational accountability\n\nYou will monitor and analyze signals across the enterprise: OCR trends, content flag patterns, mistake rate drivers, which then should turn into structured, data-backed findings to ops and product stakeholders\n\nYou will build and reinforce a team culture grounded in proactive issue ownership, where flagging, ticketing, and feedback are habits, not exceptions\n\nYou will serve as the primary escalation point for your team, ensuring every quality gap or process failure is documented, routed, and resolved, and not just acknowledged\n\nYou will partner with cross-functional teams to close feedback loops on flagged issues, tracking resolution outcomes with the same rigor applied to call quality\n\nYou will identify recurring patterns in restaurant setup, onboarding gaps, or menu configuration issues, and bring those forward as structured input into product and client success conversations\n\nYear 1 Deliverables\nBuild a service quality playbook that’s grounded in direct agent feedback, consistent internal auditing, and a coaching methodology that works at the team level and is replicable across every lead in the organization. Your framework becomes the blueprint.\n\nIdentify and deliver at least one process optimization, tooling improvement, or product insight per quarter that produces clear, measurable outcomes for operations. Not just a recommendation, but something you fully own through from observation to implementation.\n\nExceed team and enterprise KPIs throughout the year as a direct reflection of the culture, coaching, and accountability standards you build.\n\nAbout You\nYou have 3 to 5 years of experience in a fast-paced, customer-obsessed environment, ideally one where product quality and customer experience are tightly linked\n\nYou are analytically grounded. You track the right metrics, identify trends before they compound, and bring data to every performance or process conversation\n\nYou have a roll-up-your-sleeves mentality with experience working in a fast-paced, highly ambiguous environment, frequently wearing more than one hat.\n\nYou think in systems, not incidents. When you see a recurring error or a pattern of agent questions, you ask what's broken upstream and work toward fixing that, not just the symptom\n\nYou are a credible cross-functional collaborator. You can bring a structured quality finding to a product or client success team, represent it clearly, and follow it through to resolution\n\nYou communicate with precision. You represent frontline realities with evidence, and you're as effective writing a structured escalation as you are in a one-on-one coaching conversation\n\nBonus Points\nYou have experience in a consumer-driven industry with a passion for the customer.\n\nYou have prior experience working at the intersection of operations and product, where surfacing the right insight at the right time directly shaped a product or process decision.\n\nYou have built or meaningfully improved an operational reporting or feedback system from scratch.\n\nYou have directly led and grown a team, with experience hiring, developing, and holding people accountable to a high standard.\n\nIf you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!\nTarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.","description_format":"text","description_chars":5913,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems"],"lifecycle":[{"event":"open","at":"2026-09-10T23:41:43Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.243,"p_room":0.28,"age_days":158,"expected_fill_days":31,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/tarro-strategic-operations-lead","json_url":"https://alion.io/job/tarro-strategic-operations-lead.json","meta":{"generated_at":"2026-11-09T21:46:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685537},"rest":"https://alion.io/mcp/rest/get_company?id=685537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftarro-strategic-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftarro-strategic-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftarro-strategic-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tarro-strategic-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftarro-strategic-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":682010}},{"tool":"search_jobs","arguments":{"company":"tarro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":682010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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