{"id":682008,"url":"https://alion.io/job/tarro-strategic-operations-manager","title":"Strategic Operations Manager","company":{"id":685537,"name":"Tarro","domain":"tarro.com","url":"https://alion.io/company/tarro","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":52,"open_postings":29,"ghost_share":0.793,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Dumaguete, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-04T02:16:40Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-11-08T15:05:28Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":157},"description":"About Us\nHere at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.\nWe obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.\nTarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.\nTo learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!\nWhat we’re looking for\nAs Strategic Operations Manager, you will be the bridge between strategy and execution, ensuring that every part of the operations runs with the precision, speed, and adaptability that a high-growth tech company demands. You'll own operational infrastructure across voice operations and lead cross-functional initiatives to translate company goals into on-the-ground results. The ideal candidate is equal parts strategist and operator: someone who can sit in a leadership meeting, redesign a broken workflow, and hold a team accountable to daily operational outcomes.\nWhat you’ll accomplish\nOperational Strategy & Execution\nOwn the end-to-end operational health of the business; ensuring systems, people, and processes are aligned to company objectives\n\nTranslate strategic priorities into clear operational roadmaps with defined owners, milestones, and accountability structures\n\nIdentify and close gaps between where the business is performing and where it needs to be, operating with a bias toward action and measurable outcomes\n\nBuild and maintain operational frameworks, SOPs, and playbooks that allow the organization to scale without losing execution quality\n\nTeam Building & Organizational Development\nRecruit, develop, and retain the operational talent needed to support Tarro's growth trajectory by building a team that is high-performing, resilient, and aligned to the company's mission\n\nFoster a culture of ownership, accountability, and continuous improvement at every level of the operations org\n\nBuild bench strength and organizational capacity ahead of demand, so the team is never a bottleneck to scale\n\nData-Driven Decision Making:\nDefine, track, and report on the operational KPIs, ensuring leadership always has a clear, accurate picture of business performance\n\nUse data to drive decisions at every level, from product improvements down to team design\n\nConduct regular operational reviews to drive accountability and continuous improvement\n\nCross-Functional Leadership:\nLead high-priority, cross-functional, end-to-end initiatives that impact within and outside of operations\n\nAct as a trusted thought partner to department heads, helping them solve complex operational problems and scale their teams effectively\n\nRepresent Operations in leadership discussions, bringing both analytical rigor and ground-level context to strategic decisions\n\nContinuous Learning and Innovation:\nInstitutionalize a culture of operational excellence and drive meaningful improvements across the organization\n\nStay ahead of industry trends, emerging tools, and evolving best practices in restaurant tech and operational leadership\n\nProactively identify structural or systemic risks before they surface as escalations, and build resilient contingency frameworks where needed\n\nYear 1 Deliverables\nBuild and institutionalize a service quality framework that sets the standard for how operations perform and how confidently we can represent every customer interaction to our restaurant partners. This starts with listening: structured feedback from agents, rigorous internal auditing, and a coaching methodology that scales and ends with a bar that the entire team is held to. This framework must also actively drive growth through our key levers: expanding multi-product adoption across restaurants and accelerating pizza growth and performance.\n\nBecome the cross-functional operations partner that the organization turns to when the path forward isn't clear. You will own end-to-end strategy and implementation for high-stakes, ambiguous transitions. Whether that's a shift in how the team works, how AI tools are integrated into agent workflows, or how the function is structured at scale. You define what success looks like, build the rollout plan, lead the change, and own the outcome.\n\nSustain and meaningfully improve current KPIs as a direct result of the frameworks and initiatives you build; not as a baseline expectation, but as proof that the systems you put in place actually work.\n\nAbout You\nYou have 5 to 7 years of progressive experience in strategy, consulting, people management, or a related leadership role with a track record of owning outcomes at scale and solving for ambiguous problems in organizations where speed, quality, and customer experience are in constant tension\n\nYou are deeply data-driven. You help define the metrics that reflect true operational health, build or commission the infrastructure to track them, and make decisions from evidence rather than instinct or precedent\n\nYou are a strategic systems designer. You build frameworks and playbooks that hold their shape as the team grows, and you institutionalize quality in ways that don't depend on your personal oversight\n\nYou are a natural cross-functional partner. You bring your direct reports into the conversation as equals, translate operational complexity into clear strategic input for other functional teams, and close loops rather than just opening them\n\nYou lead with clarity and influence. You can represent the realities of your teammates with intent, and you know how to build the case for change in a way that moves people to act\n\nBonus Points\nYou have experience in a consumer-driven industry with a passion for the customer\n\nYou have prior experience working at the intersection of operations and product strategy, where frontline data directly shaped how a product was built or improved\n\nYou have led large-scale organizational or process transformations. Designing new team structures, integrating functions, or building operational infrastructure from scratch\n\nIf you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!\nTarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.","description_format":"text","description_chars":7646,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems"],"lifecycle":[{"event":"open","at":"2026-09-10T23:41:43Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.226,"p_room":0.28,"age_days":157,"expected_fill_days":36,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/tarro-strategic-operations-manager","json_url":"https://alion.io/job/tarro-strategic-operations-manager.json","meta":{"generated_at":"2026-11-08T19:04:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685537},"rest":"https://alion.io/mcp/rest/get_company?id=685537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftarro-strategic-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftarro-strategic-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftarro-strategic-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tarro-strategic-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftarro-strategic-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":682008}},{"tool":"search_jobs","arguments":{"company":"tarro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":682008},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}