{"id":2519156,"url":"https://alion.io/job/tarros-hellas-s-a-documentation-customer-service-representative","title":"Documentation & Customer Service Representative","company":{"id":983372,"name":"TARROS HELLAS S.A.","domain":"tarros-hellas.gr","url":"https://alion.io/company/tarros-hellas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Piraeus, Greece","Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-14T00:00:00Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Tarros Hellas SA was established in Piraeus in August 1999. Through its offices in Piraeus, Tarros Hellas offers onshore transportation solutions door to door by land, train and sea for FCL and LCL loads, with weekly departures to and from all the main destinations it represents.\n\nKey Accountabilities:\nFollow up main liner and feeder operators’ services/schedules/ coastal schedules\nEnsure completion of the vessel check list and closure of import or export procedures in the system\nCollect and control bookings & documents received from various sources (customer service, equipment control, transshipment, feedering teams, other line agents)\nPrepare the IMO declaration for the local authorities\nPrepare manifests and issue bill of lading and provide to customers, port authorities & the Line\nPrepare pre-invoice of the shipments\nMake corrections to manifests and telex release\nFiling in local system\nFreight Checking of the manifests via local system, along with offers already filed from Commercial team\nENS/MRN procedures – Customs Declaration\nInform all partners involved (clients/ lines/ POL, POD) for extra costs (storages, overdue, idle, demurrages, undelivered, repair costs, cleaning costs) and solve any discrepancies with customers in coordination with sales, agents, accounting, and equipment control dept.\nSend the final booking forecast loading list for local export cargo to CFC\nContact with Customers for solving upcoming issues regarding their bookings either via e-mail or phone\nInform customers about container tracking and return of empties\nProvide excellent services to the customers according to corporate values\nArrange and follow up the procedure of door deliveries, custom clearance for Import and Export cargoes and informing clients of all documents required. Coordinate delivery dates and conditions with clients and truckers\nFollow up vessel allocation by sending forecasts to the trade and in cases needed involve Trade Pricing Dept. for further assistance\nMonitor and follow up re-exports and COD cargoes.\nReports /statistics requested from the Commercial Manager\nUpdate records with Line’s Regulations\nΑπαραίτητα Προσόντα:\nMinimum 2 years’ experience in shipping, preferably in a shipping agency \nEducation: bachelor degree, preferably in Business Management or Shipping\nExcellent communication skills (verbal and written) with customer focus\nPC Literacy\nAttention to detail\nΠαροχές:\nCompetitive salary\nPrivate Health Insurance\nFriendly work environment\nCareer development opportunities","description_format":"text","description_chars":2521,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight"],"lifecycle":[{"event":"open","at":"2026-10-14T10:06:00Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.807,"p_room":0.9,"age_days":11,"expected_fill_days":20,"reasons":["seen:11","win:mid","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/tarros-hellas-s-a-documentation-customer-service-representative","json_url":"https://alion.io/job/tarros-hellas-s-a-documentation-customer-service-representative.json","meta":{"generated_at":"2026-10-25T14:01:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20004,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":983372},"rest":"https://alion.io/mcp/rest/get_company?id=983372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftarros-hellas-s-a-documentation-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftarros-hellas-s-a-documentation-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftarros-hellas-s-a-documentation-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tarros-hellas-s-a-documentation-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftarros-hellas-s-a-documentation-customer-service-representative"}]}